Paul Watson

[Paul Watson @watto_76]

@EvertonNewsFeed @Everton Can’t beat a My Cousin Vinny reference 😂😂

[Paul Watson @watto_76]

@British_Airways Ok @British_Airways, this is becoming far too tedious. All you have to do is review a form and authorise reasonable payment. I’m contacting @CEDRConsumerADR

[Paul Watson @watto_76]

@British_Airways lost suitcase on 13/04/24, compensation claim submitted 20/05/24 & still nothing - how long does it take??
Complaint raised, no response.
Requested extra info for insurance, no response.
Utterly utterly incompetent.
Be warned: BA couldn’t care less!!

[Paul Watson @watto_76]

@British_Airways Yet another week with zero contact @British_Airways!!!
How long must we wait for claim acknowledgement and compensation????

[Paul Watson @watto_76]

@tailsdogfood Hi @tailsdogfood, it’s all resolved now via WhatsApp. Thanks

[Paul Watson @watto_76]

@tailsdogfood signed up today using EXPERT90. After confirming the amount & payment of <£20 I then receive bill of £42 bcos it’s miraculously changed to only 50%, what gives??

[Paul Watson @watto_76]

@British_Airways @British_Airways I sent you the DM this morning, it took me to a bot-based auto-response & a queue, which did nothing. Please see my DM & respond.

[Paul Watson @watto_76]

@British_Airways This has already been done many times, including the complaint references above, but sure, I’ll humour you Steven
(Knowing full well it’ll get nowhere due to BA’s utter incompetence). @British_Airways

[Paul Watson @watto_76]

@British_Airways Ahh here we are again @British_Airways, another week of silence has passed & you've closed original complaint 01282930 & subsequent complaint 01616270 without contact or comms!?!? How, what're the resolutions? What's the magic question to get focus here?
Who's your ombudsman?🤬

[Taylor Mackenzie @taylormac77]

I just want to shout out one of the unsung heroes of the UK bike racing world currently. @DannyWebb99 helping the next generation of UK talent all of his own back. Top bloke 😁

[Paul Watson @watto_76]

@British_Airways @British_Airways when the best you can do is direct me to a page last updated 9 months ago stating the same BS response as still given today, something is very wrong! Are you not governed by an ombudsman?

[Paul Watson @watto_76]

@British_Airways That link tells me you've been spouting "We currently have a higher than usual volume of customer claims and our Customer Relations team are working as quickly as possible" SINCE AT LEAST Sept 2023 when it last updated - shameful. How have you any customers left to respond to???

[Paul Watson @watto_76]

@British_Airways Unacceptable @British_Airways.
When can I expect to hear/receive something? You must have procedures with timelines in place, so give me a date.
Or do you not have procedures?

[Paul Watson @watto_76]

@British_Airways It’s taken 15 days so far, you’d think you’d want to appease customers who you’d lost the belongings of, not keep them hanging. Shocking processes in place.

Still, I do hope some will read this and decide to go elsewhere for their travel needs.
#lostluggage #britishairways

[Paul Watson @watto_76]

@British_Airways Keep your apologies, disgusted with your organisation.
Valuable sentimental possessions lost by you & we get nothing back but empty apologies. Get the claim dealt with & reply with the requested insurance info now! Oh, and responding to the official complaint would hurt either.

[Paul Watson @watto_76]

@seags @British_Airways Sorry @seags but you might need to start preparing yourself. My Mrs wants her bag back too, but sadly we flew with @British_Airways who seem quite good at losing them and not giving a cr@p.
Best lessons learnt here are: use an AirTag & don’t fly BA.

[Paul Watson @watto_76]

@British_Airways @British_Airways apologies mean nothing, this is not ok! I have to call for updates, & only get told ‘it’s escalated’, yet nobody can check & nothing is done.
High volumes are a direct result of the incompetence.

[Paul Watson @watto_76]

@British_Airways Done

[Paul Watson @watto_76]

@British_Airways 282 hours & counting since case didn’t arrive at LHR!
Spoke to LAS: very helpful, immediately confirmed case not there.
Spoke to UK Baggage team: ‘no news’, clearly not interested & couldn’t care less, asked to escalate & still nothing!
Shocking experience!!!