Today marks a huge milestone for Coliban Water, as we launch our new billing and customer support system. The launch is the first stage of a largescale investment in business technology, the first of this nature for over 20 years.
Our new customer support system will enable us to provide an improved customer service experience and greater functionality β with more self-service options to become available in the future This is start of an exciting venture! Launching Monday.
To prepare for the switch over to our new billing and customer support system, our Customer Support Team will be limited to only taking faults, emergency and financial hardship calls between 1-3 July 2020. Faults, leaks & service difficulties can be reported on 1300 363 200.
Yesterday's power outages were a non-event for the Coliban Water IT operations team. Resilient infrastructure in place ensured business could continue as per normal #ColibanWater