@AmericanAir stranded me after a maintenance delay caused me to miss my connection home. Your agents instructed me to cancel my flight and drive home for an important work meeting โ yet provided no hotel, no transportation assistance, and no meaningful support. (Cont.)
@AmericanAir You have not followed up, i would like to speak to a supervisor. I find it concerning your only communication method is over email and social media and not phone. Please have a supervisor call.
@AmericanAir@AACenter , i am still awaiting a response from you for my original issue. I submitted another form with you all to address it and you gave me a generic and non helpful answer. Stop reading off a script and give me a supervisor.
Since then, Iโve been denied reimbursement multiple times by agents AND supervisors with no explanation. I only received a flight refund and 7,500 points โ which doesnโt come close to covering the costs. (Cont.)
@AmericanAir , i would appreciate if you all reimbursed me for my recent rental car i had to get due to your own mistake. I boarded one of your planes, even though it was hot, and was shortly told after the air conditioning was out.
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