Connect

We’re Connect, a global AI-enabled CX specialist and digital transformation partner with over 35 years' exprience.

[Connect @We_Connect_Tech]

On the 11th day of the 11th month, we honour, with deep respect, every soldier from every nation who served and sacrificed in times of conflict.

Lest we forget.

[Connect @We_Connect_Tech]

A recent report shows Connect’s Elly Orchestrated Ensemble outperforming the models it was measured against, reaching almost 86% in the overall cross-domain benchmark ranking.

Request Connect’s benchmarking report to explore: https://t.co/4qtWXztgmz

[Connect @We_Connect_Tech]

Mid-market businesses expanding internationally face a growing challenge: finding a global networking provider that delivers enterprise-grade reliability without the cost and complexity. Read the full blog: https://t.co/rkoqVpzM6A

[Connect @We_Connect_Tech]

Agentic AI Orchestration enables organisations to strategically deploy the most appropriate AI capabilities across business processes to optimise efficiency, accuracy and customer experience. Explore more: https://t.co/XUHGASzSSy

[Connect @We_Connect_Tech]

Top-perforrmring agents display subtle behaviours that elevate CX. With AI-powered data-driven insights, organisations can analyse interactions to uncover the communication techniques, sentiment cues and conversational patterns.

Read more: https://t.co/rI20pPfdeM

[Connect @We_Connect_Tech]

In the insurance sector, a shift to orchestrated AI architecture improved sentiment accuracy from 56% to 86%. AI orchestration enables specialised models to perform distinct tasks according to their strengths.

Request your copy of the report: https://t.co/4qtWXztOc7

[Connect @We_Connect_Tech]

CX transformation success cannot be sustainable and create long-term value simply by implementing new technology or launching an AI solution. Building a culture of continuous improvement is critical.

Learn more about Connect’s Data-Driven Insights: https://t.co/04DgzTbqQC

[Connect @We_Connect_Tech]

AIOps is transforming network management by leveraging artificial intelligence, machine learning and real-time network telemetry to enable a more proactive, predictive and intelligent approach to network management. More: https://t.co/WlmEl4nTrw

[Connect @We_Connect_Tech]

Our latest benchmarking report challenges the assumption that frontier Large Language Models (LLMs) are always the best choice for enterprise AI. Read more: https://t.co/dq0AqJ2f9R

[Connect @We_Connect_Tech]

As the first UK provider to enable dedicated BYoC for Salesforce Agentforce Contact Centre, Connect can accelerate AI adoption without waiting for telephony migration. Deploy AI customer engagement without replacing what works: https://t.co/MH2BnfcBBK

[Connect @We_Connect_Tech]

It doesn’t matter how strong your customer journey looks on paper. What matters is whether it delivers meaningful change to the customer experience. On Global CX Day, take a moment to consider what tangible outcomes your customer experience is actually delivering.

[Connect @We_Connect_Tech]

Contact centre transformation isn’t a destination. It’s a continuous cycle of measure, understand, optimise, repeat.
Read more: https://t.co/0azNCpQMSo

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Connect is proud to sponsor ContactBabel's Inner Circle Guide to Agentic AI, the independent research that explains why, and what the organisations getting it right do differently: https://t.co/ubfc1Y6EY8

[Connect @We_Connect_Tech]

Martin Cross, CEO of Connect, offers a thought-provoking perspective: Success starts with designing for the real world. Read more: https://t.co/hedrFk97nj

[Connect @We_Connect_Tech]

In his latest featured article, Dmitry Sityaev, Head of AI at Connect, explores why more AI doesn’t automatically mean better CX and why how AI is deployed matters just as much as how much you invest in it. Read the article: https://t.co/1gOLFIlhku

[Connect @We_Connect_Tech]

Architecture beats size. Connect’s Elly scored 72.6% alone. With routing, retrieval, verification and safety: 85.4%! That's matching or beating frontier LLMs. All local. No data leaves your environment. Request the report: https://t.co/oL5n3r3aC5

[Connect @We_Connect_Tech]

Voice AI shouldn’t be a collection of disconnected technologies. Rather a customised approach using an integrated system designed around how people actually speak. Move away from off-the-shelf voice bots. Read more: https://t.co/MrN0CF6uvE

[Connect @We_Connect_Tech]

Connect CEO, Martin Cross, Global VP of Sales Jack Godfrey and Account Director, Harvey Coppin will be heading off to San Francisco next week for #Dreamforce2026. If you’re heading there too, drop us a message, it would be great to connect while we’re there.

[Connect @We_Connect_Tech]

By putting operational discovery upfront, organisations can design technology around the people who use it and not the other way around. Read the article from Greg Jarvis, Global Customer Success Director at Connect: https://t.co/SskeYnsVVa

[Connect @We_Connect_Tech]

Imagine a contact centre with one agent. Sounds absurd. Yet that's exactly how most enterprises deploy AI: one giant generalist model, doing everything, checked by no one.  The alternative? An ensemble of specialist models. Comment “benchmark” to request the report.