Goal setting is an integral part of many companies and teams, so the SMART format has been around for some time. Now the question is: “Are you smart in achieving your goals?” https://t.co/F74LD8IvKm
Clients for Life!
Your customers don’t leave your company: they leave a bad experience.
In this punchy, practical and humorous seminar Cindy Norcott will share her insights
https://t.co/1HWi01Blgk
After experiencing challenges with their initial outsourcing venture, a UKbased catalogue retailer, partnered with South African BPO provider iContactBPO in to handle their orders fulfilment. https://t.co/cKzyKRR6Zm
You’re one step away from the support you’ve been looking for.
With just R1, you can unlock your first coaching session.
Register now: https://t.co/9UVpb3xP5V and use promo code: HelloR1 at checkout.
Only available in September. Ts and Cs apply
#HelloCoach
Rands & Sense – Turning Call Centre Data into Real Business Decisions
From gut feel to game plan: how one contact centre saved millions by listening to the numbers…https://t.co/Vsq2iavbwn
WEBINAR: From Robot-Mode to Resilient: Reclaiming Human Authenticity in the Workplace
Weds, 17 Sep 2025
10:00am
Speaker: Charlene Naicker - Life Coach, specialising in Health and Wellness of the Mind, Body and Soul.
Find out more: https://t.co/vJFyxOmg0O
Clear Directions Lead To Successful Results:
By becoming more aware of everyday opportunities for training and development, you can turn informal instruction into powerful learning experiences for both you and your team members.
https://t.co/NY74tVWJaA
What if just a 7% shift in leadership habits could dramatically improve your team's energy, motivation, and performance?
A free, high-impact webinar designed specifically for contact Centre Managers, Team Supervisors, and QA Leaders:
https://t.co/lywLoSGiGN
Durban Calls – How a Language Niche Secured a Global Travel Account: South African contact centres can compete — and win — in the global BPO market by leveraging the country’s unique language ecosystem. https://t.co/nPomz4LiFR
A mid-sized BPO in Cape Town, servicing UK telecom clients, faced a harsh reality: a 40% annual attrition rate. “What would happen if we focused on keeping the people we already have?” (By Dr Wynand Goosen)
https://t.co/W9BiX20xJf #staffretention#bpo#callcentre#contactcentre
On Friday, May 30, 2025, the CCMG Contact Centre Awards unfolded at the Protea Hotel Balalaika in Sandton, enveloping attendees in an atmosphere of warmth and camaraderie. Read more: https://t.co/EwHWyP0UnJ
Congratulations to our winners! Thank you to all the individuals for entering, to the Judges, we are eternally grateful to you for your time and effort. CCMG 2025 Contact Centre Award Winners: https://t.co/nA1FvrhBTo