Contact Centre Management Group South Africa

Professional Body | Revolutionizing the SA Contact Centre Industry | Employer Association | Custodian of Professional Designations

[Contact Centre Management Group South Africa @CCMG_SA]

Goal setting is an integral part of many companies and teams, so the SMART format has been around for some time. Now the question is: “Are you smart in achieving your goals?” https://t.co/F74LD8IvKm

[Contact Centre Management Group South Africa @CCMG_SA]

How LMI’s methodology can transform high-potential ambition into world-class, measurable results: https://t.co/YkQIgbdNKv

[Contact Centre Management Group South Africa @CCMG_SA]

Clients for Life!
Your customers don’t leave your company: they leave a bad experience.
In this punchy, practical and humorous seminar Cindy Norcott will share her insights

https://t.co/1HWi01Blgk

[Contact Centre Management Group South Africa @CCMG_SA]

After experiencing challenges with their initial outsourcing venture, a UKbased catalogue retailer, partnered with South African BPO provider iContactBPO in to handle their orders fulfilment. https://t.co/cKzyKRR6Zm

[Contact Centre Management Group South Africa @CCMG_SA]

https://t.co/yQvLKfnRgw

[Contact Centre Management Group South Africa @CCMG_SA]

With powerful noise cancellation, the VTX 200 Pro is a high-end call centre or office headset for Unified Communications: https://t.co/jWQ2omHEwV

[Contact Centre Management Group South Africa @CCMG_SA]

You’re one step away from the support you’ve been looking for.
With just R1, you can unlock your first coaching session.

Register now: https://t.co/9UVpb3xP5V and use promo code: HelloR1 at checkout.

Only available in September. Ts and Cs apply

#HelloCoach

[Contact Centre Management Group South Africa @CCMG_SA]

Beat the Heat with VT https://t.co/ntF50pfGef

[Contact Centre Management Group South Africa @CCMG_SA]

Rands & Sense – Turning Call Centre Data into Real Business Decisions
From gut feel to game plan: how one contact centre saved millions by listening to the numbers…https://t.co/Vsq2iavbwn

[Contact Centre Management Group South Africa @CCMG_SA]

WEBINAR: From Robot-Mode to Resilient: Reclaiming Human Authenticity in the Workplace
Weds, 17 Sep 2025
10:00am
Speaker: Charlene Naicker - Life Coach, specialising in Health and Wellness of the Mind, Body and Soul.
Find out more: https://t.co/vJFyxOmg0O

[Contact Centre Management Group South Africa @CCMG_SA]

Clear Directions Lead To Successful Results:
By becoming more aware of everyday opportunities for training and development, you can turn informal instruction into powerful learning experiences for both you and your team members.
https://t.co/NY74tVWJaA

[Contact Centre Management Group South Africa @CCMG_SA]

The Supervisor Who Turned Chaos into Culture: Trust the Team Leader – Transforming Supervisors into Retention Engines
https://t.co/misgi3XmFG

[Contact Centre Management Group South Africa @CCMG_SA]

WEBINAR: Technology-Driven Succession Planning
13 August 2025 | 11h00 –12h00 | Zoom
REGISTER: https://t.co/mMmLg641BP

[Contact Centre Management Group South Africa @CCMG_SA]

What if just a 7% shift in leadership habits could dramatically improve your team's energy, motivation, and performance?

A free, high-impact webinar designed specifically for contact Centre Managers, Team Supervisors, and QA Leaders:
https://t.co/lywLoSGiGN

[Contact Centre Management Group South Africa @CCMG_SA]

https://t.co/yQvLKfnjqY

[Contact Centre Management Group South Africa @CCMG_SA]

Webinar: Mastering Emotional Intelligence and more
23 July 10am (1 CPD Point)
Find out more: https://t.co/b0GuOGNWST

[Contact Centre Management Group South Africa @CCMG_SA]

Durban Calls – How a Language Niche Secured a Global Travel Account: South African contact centres can compete — and win — in the global BPO market by leveraging the country’s unique language ecosystem. https://t.co/nPomz4LiFR

[Contact Centre Management Group South Africa @CCMG_SA]

A mid-sized BPO in Cape Town, servicing UK telecom clients, faced a harsh reality: a 40% annual attrition rate. “What would happen if we focused on keeping the people we already have?” (By Dr Wynand Goosen)
https://t.co/W9BiX20xJf #staffretention #bpo #callcentre #contactcentre

[Contact Centre Management Group South Africa @CCMG_SA]

On Friday, May 30, 2025, the CCMG Contact Centre Awards unfolded at the Protea Hotel Balalaika in Sandton, enveloping attendees in an atmosphere of warmth and camaraderie. Read more: https://t.co/EwHWyP0UnJ

[Contact Centre Management Group South Africa @CCMG_SA]

Congratulations to our winners! Thank you to all the individuals for entering, to the Judges, we are eternally grateful to you for your time and effort. CCMG 2025 Contact Centre Award Winners: https://t.co/nA1FvrhBTo