@RogersHelps I would appreciate if you’d point me to someone who can help with a billing issue. I spent 30 mins on online chat and left more frustrated.
@canva to find a way to make a customer FEEL valued. A full refund would not be the only way to accomplish that. But a sincere attempt to listen and look for solutions can go a long way!
@canva I regularly use Canva to design posts and more and have been happy with the app/website. BUT, I had a less than impressive Customer Service experience today. You can do better Canva! Design happy customers!
@canva To be clear, I will continue to use your product because it’s a good product. But I will also have a bad taste in my mouth. I understand “policies” (I have written them and know the role they play), but I am surprised and disappointed that Canva did not attempt ...
@Dropbox Three cheers for excellent customer service! We have been customers for a long time - and today, you listened and took care of a concern. Thank you!