Helen Westbrook

wishing I was in the moutains...

[Helen Westbrook @WestyH]

@Se_Railway why can you never run a train on time. Every single trip I take to London Bridge is late, with no exceptions. I take this journey 2/3 a week???????

[Helen Westbrook @WestyH]

One week after no delivery of food and STILL NO refund from @JustEatUK. You take peoples money and don’t refund when there is an issue.
8 communications later - and still NO refund. #utterfail #Disgusting #justeatuk #fail

[Helen Westbrook @WestyH]

@TfL how can your bus drivers take a totally different route miles off the official route with no notice. Your driver of the 422 need speaking to!!!!

[Helen Westbrook @WestyH]

@SEasternTrains oh and why can’t you run a half decent train service. Is it really that difficult. #fail #terriblecustomerservice #fail

[Helen Westbrook @WestyH]

@SEasternTrains just brilliant. Yet again stranded outside London Bridge with NO announcement on why. Why don’t you ever make announcements. It is so frustrating

[Helen Westbrook @WestyH]

@SEasternTrains another disastrous morning! No trains, no announcements- what the hell is going on? Standing on the platform with no information. How difficult is it??? FFS #fail #disgusting

[Helen Westbrook @WestyH]

@AvantiWestCoast the return journey is no better. 2 trains today. 2 late running journeys. #fail #avantiwestcoast

[Helen Westbrook @WestyH]

Seriously how difficult is it to arrive on time @AvantiWestCoast London to Birmingham is sooooo slow - why??? #fail #rubbishservice

[Helen Westbrook @WestyH]

New record this morning @Se_Railway 12 min journey takes almost half an hour? Absolute shambles #fail oh and still not at London Bridge. An absolute joke!!

[Helen Westbrook @WestyH]

@Se_Railway another day another delay!! I have a 12 min journey into London Bridge and I can honestly say the train NEVER arrives on time. Why?? How difficult is it? #fail

[Helen Westbrook @WestyH]

@sewateruk It is not my account. It is my vulnerable parents. I sincerely hope all 4 calls were logged onto the account, otherwise the incompetence is worse than I thought. #fail

[Helen Westbrook @WestyH]

@sewateruk And what happens @sewateruk when your vulnerable customers in the community have NO WATER for 36 hours. 4 phone calls today and no water for 86 years old people who are housebound #fail #Disgraceful #Disgusting

[Helen Westbrook @WestyH]

@Se_Railway Thanks for the response and for confirming, I’m impressed to have got a response. Please do ask your drivers to make announcements as it is frustrating sitting there and not knowing what happening. Have a good evening

[Helen Westbrook @WestyH]

@Se_Railway ever thought of letting customers know why you don’t move once you leave the station. Appalling service yet again in unbearable heat. Get your bl00dy act together and train your staff!! #fail #se_railway

[Helen Westbrook @WestyH]

@Se_Railway The 18:50 from charging cross to Orpington. I’m only traveling to London Bridge and it’s taken 20 mins with no announcements. It’s not so bad if your driver updated us!! Thank you for responding

[Helen Westbrook @WestyH]

@WolfordFashion very disappointing experience in your Canary Wharf store today. 2 sales assistants with no authority to deal with a return? Really @WolfordFashion only interested in taking money??

[Helen Westbrook @WestyH]

This is the best thing on TV. In stitches @fredsirieix1 @GordonRamsay @Ginofantastico #GordonGinoandFred

[Helen Westbrook @WestyH]

@virginmedia currently been on hold for over 15 minutes and still no idea how much longer I will need to wait. Your customer service is appalling!!!!!!!