@sainsburys have just had a phone call saying our order canโt be delivered because of a broken down truck. Was told to call the local sainos and now have been on hold for ~30 mins. Help please!
@UtilitaEnergy Hi Jodie, I think you need to follow me to send a private message as it's not coming up as an option at this point. I have now been on hold for over an hour....
@UtilitaEnergy Have been waiting on hold for 45 mins. Tried online chat to no avail. What's a girl gotta do to get through to someone? And no, please don't tell me to look online for answers (I've already done so) #pooreffort#byebyelunchbreak
@UtilitaEnergy I've already tried the live chat service, they've said to call the number above as they can't help me. Does this mean I have an additional 12-minute wait until someone can answer? Slightly ridiculous...
@CrabtreeUK Placed an order ten days ago and it's still in the 'pre-auth' phase. What does this mean and when will my order ship out? I've tried contacting the help email on the website twice with no luck! Please help. Thanks.