Wheeldonkj71@gmail

[Wheeldonkj71@gmail @wheeldonkj71]

@AsdaServiceTeam after massive issues with reocurring slot, now a non delivery of shopping with no communication advising us it was cancelled (still showing as out for delivery) and I have to wait until next week for the funds to be released back to me. What's going on?

[Wheeldonkj71@gmail @wheeldonkj71]

@AsdaServiceTeam tried to book my reocurring slot and it wasn't there (we have a del pass) tried to skip slot but said technical issues, try again. Eventually booked a slot (exactly same date and time as our delivery should have been) now been emailed say slot not skipped. Help

[Wheeldonkj71@gmail @wheeldonkj71]

Shout out to @BodminCollege staff. Their effort, support and dedication to their pupils during previous and current lockdown has been outstanding! @Ofstednews @GavinWilliamson Let them get on with what they do best.

[Wheeldonkj71@gmail @wheeldonkj71]

@_BassTherapy_ @asda Sorry this has happened to your sister. My parents lost their slot yesterday. Asda are not acknowledging the problem, looking at social media, this is a major mess up. Perhaps @zuberissa should get involved seeing as he is now the co-owner of Asda or at least make a statement

[Wheeldonkj71@gmail @wheeldonkj71]

Asda need to be making a statement/advising vulnerable customers of these issues.

[MerryJapes @MerryJapes]

@wheeldonkj71 @AsdaServiceTeam Oh dear. If it's effecting only the priority slots that's really bad. Those are the last lot that need this issue. I was told by a customer service to make contingency plans. I don't think this will be resolved anytime soon

[Wheeldonkj71@gmail @wheeldonkj71]

@sargentdebbie @AsdaServiceTeam I don't understand why Asda are not acknowledging this issue. Lost slots and multiple pending transactions on bank accounts. Cust Servs giving contradicting advice. Shocking behaviour.

[Wheeldonkj71@gmail @wheeldonkj71]

I've been asking Customer Services this question all day. @AsdaServiceTeam

[Deborah Sargent @sargentdebbie]

@AsdaServiceTeam Thanks Danielle, it’s still not working. What is Asda’s contingency plan for those shielding that will lose their slot due to this technical issue and face two weeks without food.

[Wheeldonkj71@gmail @wheeldonkj71]

@AsdaServiceTeam Already done all of that. No one at Asda is giving anyone any answers or admitting there is a major issue with the check out/payments on the website. Seems to be lots of priority customers affected.

[Wheeldonkj71@gmail @wheeldonkj71]

@ArdenandGerm @AsdaServiceTeam I have been on the phone 4 times today regarding this. Absolutely no answers, looking at other social media, its seems to be the priority/vulnerable slots. I'm still no further forward and will lose the slot later today :-(

[Wheeldonkj71@gmail @wheeldonkj71]

@helen_alty @asda @GMB @thismorning @SkyNews @BBC @piersmorgan @MartinSLewis Can I ask if this relates to being unable to pay at online checkout and trying multiple times? I've been battling them this morning as unable to pay and now have multiple pending 0.01p on my account

[Wheeldonkj71@gmail @wheeldonkj71]

@TheCraftyCalf @asda @AsdaServiceTeam OMG. Customer services told me to just keep trying! I've probably tried a dozen times. This is disgusting! But they keep saying there are no issues with their website

[Wheeldonkj71@gmail @wheeldonkj71]

@asda @AsdaServiceTeam why are you not acknowledging the technical issue on website? People are not able to pay and losing their reocurring slot. Shame on you Asda

[Wheeldonkj71@gmail @wheeldonkj71]

@AsdaServiceTeam website tech issue, unable to pay for vulnerable parents shopping, now going to lose slot! No help or explanation from Cust servs. Disgusting