Delight doesn't scale.
That sounds like bad news for anyone trying to deliver world-class customer experience, but the best operators don't scale the delight.
https://t.co/Y8rhisHu9D
CivilizationAI
What Civilization teaches us about the traps of product development and why agentic AI tools are not going to take all our jobs
https://t.co/hRw1qAe5Kq