@nikkiwalker123 Hi Nikki, we're so sorry to hear you haven't received your order. We will be in touch via DM shortly to get some further details from you so we can help get this sorted out right away for you!
@Adam627633Adam Hey Adam! Weโre really sorry to hear this! So we can look into it right away, could you please get in touch with us via DM and confirm your order number, email and delivery address.
Once we have those, weโll get right on it.
@DrJaneLS We're so sorry to hear about your delivery Jane. Can you please send us a DM with your order number, email, and delivery address so we can look into this further and help you out. Thanks!
@apr9999 Thank you for this Andrew. We have passed your feedback on to our team, who will be in touch by email soon to get some more information regarding the bags so we can address this with our production partners. We appreciate you raising your concerns so we can look into this further
@apr9999 Hi Andrew, we're so sorry to hear about your experience with our bin bags! Having to wrestle with the packaging just to get a bag out and ruining the first one in the process is surely frustrating.
@GOPareDangerous You should see a envelope or message icon which will allow you to send us a DM. If you're unable to locate that, please feel free to get in touch directly via email at [email protected].
@CharlesMon20453 Hi Charles, we're really bummed to hear this about your rubbish bags! So we can look into this right away and help you out. Please send us a DM with your order number, email and delivery address. Thanks!
@pjlunt Hi Dr Paul Lunt, we're really sorry to hear that you've had some issues with your deliveries. So that we can help follow up on this for you, please send us a DM with your order number, email and delivery address and we'll investigate right away!
@Sidneypuffs ๐ there! We've seen your DM and our team have been in touch to get some more information to help you out. Hope to hear back from you soon!
@Zoe_K_ Hi Zoe, sorry to hear you're having trouble getting into your account. Please send us a DM with your most recent order number, email and delivery address so we can help get to the bottom of this for you.
@shaunwixey ๐ Shaun, it looks like you've ordered our bamboo rolls. If you're after the bright coloured wrappers, you'll want to roll over to our recycled TP!
@Suthunuh Hi There, we're sorry to hear the address on your order is incorrect. Please send us a DM with your order number, email and delivery address on the order and the correct address, so we can follow up on this for you. Thanks!
@N1ckiWatson Hi Nicki, We're sorry to hear about the delayed delivery. We get waiting on toilet paper isn't ideal! So we can help follow up on this right away for you, please send us a DM with your order number, email and delivery address. Thanks!
@Steve_JWatson Oh no, Steve! It's the community team here, and we're so sorry to hear this. Can you please send us a DM with your order details so we can have our delivery team follow this up ASAP for you. Thank you.