Uwe Wieditz

Working at SAP since 1995.
Currently heading Product Support Digital Core.

[Uwe Wieditz @wieditz]

Am Dienstag, den 24. Juni, laden wir Sie herzlich nach Mannheim ein. Ihre Gastgeber vor Ort sind:
👉 Stefan Steinle, EVP & Head of Customer Support & CLM
👉 Vivian Luechau-de la Roche, SVP & Global Head of SAP Mission Control Center

👉 https://t.co/fWkYzw3hhw

[Uwe Wieditz @wieditz]

Bi-directional support enables proactive engagement with customers to detect and address potential issues before they arise, enhancing customer satisfaction and minimizing business disruptions.

#CustomerSupport #MachineLearning #ProactiveSupport #CustomerExperience #Innovation

[Uwe Wieditz @wieditz]

🚀 Don’t miss out! Join us for the Customer Support Summit at SAP's Newtown Square office on Thursday, March 27! Hear from experts including Mohammed Ajouz, Global Head of Technical Support, as they provide insights on SAP Support.

Register here -> https://t.co/WYdqD1oiCg

[Uwe Wieditz @wieditz]

Many compatibility packs will expire at the end of December 2025. Ensure your SAP S/4HANA on-premise or private cloud edition remains compliant by leveraging the new service feature in SAP EarlyWatch Alert.

Learn more: https://t.co/JLxiFWV8yx

[Uwe Wieditz @wieditz]

SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!
Check out the SAP News article: https://t.co/uwkKk0fNzJ

[Uwe Wieditz @wieditz]

Fast-track your cloud migration while embracing a clean core strategy with the expert guidance from #SAPMaxAttention for RISE with SAP. Learn to streamline your operations and drive innovation with the power of AI capabilities.

Learn more: https://t.co/CphFdwXApf

[Uwe Wieditz @wieditz]

Improved user experience on case management. Learn about the new UI and how to create a personalized view.
Read the blog: https://t.co/C0gNGDemiG

[Uwe Wieditz @wieditz]

Learn in our latest interview with Simone Engelhardt, Head of Customer Engagement Support how Support Accreditation enhances the support experience for partners and customers.

👉 Read about it: https://t.co/cslr1nu2zI

[Uwe Wieditz @wieditz]

Unlock the future of our customer support offerings by exploring how generative AI and large language models (LLMs) help engineers support customers with outstanding speed.

[Uwe Wieditz @wieditz]

Learn how our support offerings use intelligent automation and AI to elevate your customer experience. Gain insights into bidirectional support and witness our transformative journey to delivering outstanding value.

Add this session to your agenda today: https://t.co/lbHKmTsYUo

[Uwe Wieditz @wieditz]

Learn in our latest interview with Simone Engelhardt, Head of Customer Engagement Support how Support Accreditation enhances the support experience for partners and customers.

👉 Read about it: https://t.co/3Ne0rovpnW

[Uwe Wieditz @wieditz]

Preventative knowledge base articles are solutions that are identified by AI services. This helps you to minimize disruptions, react immediately, and anticipate and mitigate potentioal risks for your software solution landscape.
👉🏼 Check it out: https://t.co/1zbypnddQb

[Uwe Wieditz @wieditz]

Bath & Body Works was happy with the quick and thorough analysis provided by SAP Customer Support & Innovation.

👉 Read the full quote: https://t.co/lcsBfyCGT4

[Uwe Wieditz @wieditz]

Artificial Intelligence (AI) and Large Language Models (LLMs) have revolutionized the way businesses operate, opening doors to unprecedented opportunities for innovation and efficiency.

Read more: https://t.co/i0NgNh3eLj

[Uwe Wieditz @wieditz]

Support Accreditation is a free self-enablement learning journey that empowers customers and partners to make the best use of SAP’s support offerings and tools. The training consists of four units packed with valuable knowledge about support from SAP.
👉🏼https://t.co/IfnyzUL4tU

[Uwe Wieditz @wieditz]

Swarming establishes connections across complex landscapes, multivendor scenarios, and cross-product considerations. AI opens up the opportunity to implement chatbots, self-service options, load balancing, case routing, predictive analytics, and more.
https://t.co/IPWLcQ12Z9

[Uwe Wieditz @wieditz]

The new learning course 'Support Accreditation' is live. This training enables all customers and partners, as well as all SAP users to make the best use of SAP’s support offerings and tools – at no additional costs.

💡 https://t.co/MYEYCjaN51
👉🏼 https://t.co/pNL7UJWWyq

[Uwe Wieditz @wieditz]

Stefan Steinle, EVP, Head of Customer Support & Innovation, SAP SE talks about how SAP is enriching customer support through predictive intelligence by harnessing its AI-powered landscape.

Read the article here: https://t.co/eyGCuHfThl

[Uwe Wieditz @wieditz]

The clock is ticking! #SAPEnterpriseSupport Day 2023 is just around the corner. Virtual sessions filled with transformative solutions await.

Spaces are filling up fast—secure your spot today: https://t.co/fSSRyWDwnU

[Uwe Wieditz @wieditz]

With Schedule an Expert you connect one-on-one with #SAPSupport experts in a live, 30-minute conference call and screen-sharing session.

✨ Check out the details on the blog: https://t.co/T2RPG8ACSc and learn more on the SAP Support Portal: https://t.co/69k0wxXqCb