Westjet EIGHT months is illegal under U.K. and EU law and we will never forget the way you treated customers. We will never book with you again #westjet#wildwestjet
So it seems westjet finally sent an email out saying I can fill a form in to try and get a refund EIGHT months late, not because they care about customers and their rights, purely so they can get their hands on taxpayers money. https://t.co/A23ahIqN0b
#wildwestjet#westjet
@WhichUK@BBCWatchdog been trying to complain to westjet for 4 months. Emails dont get answered. Messenger chat is scripted responses. I’ve asked what their “claims process” is for refunds. And the answer was “we do not have a claims process”. I’ve been told 60 days for email response. #cantcomplain
Have you ever found yourself complaining to a company but feeling like no one is listening?
If that sounds familiar, @BBCWatchdog wants to know about it.
What you need to do:
✅@BBCWatchdog
✅ Add #CantComplain
✅@ *company name*
This will help to reveal the repeat offenders.
@WhichUK@BBCWatchdog been trying to complain to westjet for 4 months. Emails dont get answered. Messenger chat is scripted responses. I’ve asked what their “claims process” is for refunds. And the answer was “we do not have a claims process”. I’ve been told 60 days for email response. #cantcomplain
The CAA has concluded its review of airline refunds and found few paid refunds in an ‘acceptable timeframe’. It says it will continue monitoring.
The time for monitoring and performance reviews has long passed. Airlines have been breaking the law on refunds for months.
I know some people have been in touch with me previously about holiday companies threatening to withhold refunds if you are complaining publicly about them. If that's you, could you drop me a DM please.
UK government @grantshapps today clearly stating that while vouchers can be offered, refunds MUST be an option.
@WestJet Please don’t break the law
#westjet#wildwestjet
https://t.co/0M1vbfzPOq
@goldmedalagents@IfOnly@dnatatravel @dnataSupport recommend you consider putting westjet on stop sell if not already. See my feed for just some of the customers they have upset. There are thousands more if you search westjet on twitter.
@Weeoopsie@oilyslick1@danwardlaw@PheonixSpanish@WestJet@GovCanHealth For the last 2 months they have been posting flight schedules with no changes. Once it gets closer to the end of the month they totally revamp and cancel the itineraries, leaving people no choice but to cancel with no chance for refunds. Total manipulation.