Will Chen

@Cal_Engineer alum, petrolhead, solder fume addict, hardware engineer, private pilot in training

[Will Chen @willch3n]

App support chat transcript

[Will Chen @willch3n]

@AskLyft Need to report a dismissive and useless customer support agent, Odeth Eloisa, who ignored my double-billing issue and repeatedly closed the support request. Details in thread.

[Will Chen @willch3n]

Thoroughly explained the problem in 3 different ways and provided clearly-annotated screenshot evidence, yet was met with the same indifference. My only recourse was to file a dispute with my bank for what is a fraudulent charge. This standard of support is inexcusable.

[Will Chen @willch3n]

Thoroughly explained the problem in 3 different ways and provided clearly-annotated screenshot evidence, yet was met with the same indifference. My only recourse was to file a dispute with my bank for what is a fraudulent charge. This standard of support is inexcusable.

[Will Chen @willch3n]

@AskLyft Need to report a dismissive and useless customer support agent, Odeth Eloisa, who ignored my double-billing issue and instead repeatedly closed the support request.

[Will Chen @willch3n]

telling me to open a claim with the proper team and promptly closing the chat at least 4 times. Tried email support instead of app, only for it to be assigned to Odeth again.

[Will Chen @willch3n]

@FedExHelp, the "get a shipping label" filter in your location search tool is not useful. The ShipSite in the Office Depot that I used today didn't accept the QR code in your email, tried to print the QR code instead of the label, and charged me $2.52 for a full-service print job

[Cerebras @cerebras]

Today is the perfect day to share our first tweet as we have announced the largest chip ever built to accelerate AI compute! Read all about the Cerebras Wafer Scale Engine (WSE) via @WIRED and @tsimonite https://t.co/ATaBRnxnGD

[Will Chen @willch3n]

Furthermore, users are provided no channel to report such outages aside from social media. Quite unacceptable.

[Will Chen @willch3n]

@YahooCare Your disposable email address outage, also reported by several others, has persisted for more than 10 hours. Innumerable incoming emails have been (and continue to be) lost, not merely delayed. This is a widespread, critical failure for an email service.

[Will Chen @willch3n]

Wow, this cable internet self-install kit is *almost* worth its $10 cost. A Cat 5e cable, 2 coax cables, and a splitter (modem on loan at no cost)

[Will Chen @willch3n]

GG

[Will Chen @willch3n]

@alienbrittani Hug your stuffed animals