@jamesburtonio Iv had a reply today stating that it was not a ‘malfunction’ but a ‘release error’ where a previous version of the jackpot drop game that had passed QA testing was made live. I have forwarded you the relevant documents.
@steven_coyw@WilliamHill My partner had the exact same thing and was able to withdraw funds, but felt threatened by William Hill’s pressure and scare tactics.
I have spoken to Coyle White Devine solicitors as well today for a consultation as the previously oversaw the paddy power case.