William Laviano

Commercial Producer, Photographer, Single Dad

[William Laviano @williamlaviano]

Book directly with airlines folks! Long travel-site horror story to follow
#travelhorror #CustomerServiceNightmare #pricegouging

@Chase Ultimate Rewards & @Expedia

Complaint filed with the NJ @NewJerseyOAG & @ConsumerNJ

[William Laviano @williamlaviano]

@CopaAmerica @FIFAcom What the fuck was that religious Christian shit for? This is a GLOBAL game hosted by secular nations. #CopaAmérica

[William Laviano @williamlaviano]

@paramountplus please fix the @acffiorentina vs @ACMonza stream!!!

[William Laviano @williamlaviano]

@NJTRANSIT DepartureVision has been broken for weeks now on the app. WTF?

[William Laviano @williamlaviano]

@Ryanair can you please update the app with info for flight 4857 from Catania to Fiumicino??? It still says on time but everything is shut down because of Mt Etna!!!

[Wolf Conservation Center 🐺 @nywolforg]

Rainy days are meant for howling with friends 🐺🐺

Just like us, every wolf has their own voice. Some have high howls, some have low howls, but they're all beautiful.

[William Laviano @williamlaviano]

@NewYorkRedBulls Hi! My mom is a huge fan, this weekend is her 80th birthday and I bought 4 tickets to take her any my kids to the game on Saturday, but now she has covid. Is there anyone that can reach out to me about a refund or voucher??? Pretty pretty please!!!

[William Laviano @williamlaviano]

@gcntweet @JoeDeSapio This tweet is two years old! Before I renew my yearly subscription I would like to know when the GCN+ app will be available on @Roku devices? The @giroditalia is around the corner, and I'm freaking tired of having to Airplay it to my TV.

[William Laviano @williamlaviano]

@FOXSoccer I can’t stand these announcers

[William Laviano @williamlaviano]

NYC 2006, I was a PA for one day on the set of Michael Clayton, locking up for a shot on 6th Ave. Had to ask @MJMcKean to wait for a moment. He asked what we were shooting, I said "tampon commercial". He belly-laughed "You're funny!". @MJMcKean called me funny, me, funny!!!!

[William Laviano @williamlaviano]

@AllOfItWNYC Big @springsteen fan, but sadly I cannot afford any ticket for any performance that I've looked into :-(

[William Laviano @williamlaviano]

@RepSherrill Public transportation should be, well, you know, public.

[William Laviano @williamlaviano]

@MJMcKean Yes but does she know the difference between Dolby and Dublin?

[William Laviano @williamlaviano]

@NJTRANSIT_MOBO Conductor: “We hope to be moving as soon as possible” has to be the most meaningless statement of all time.

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ Still waiting for any kind of response from @ChaseSupport or @consumernj #sadanddisappointing

[William Laviano @williamlaviano]

Book directly with airlines folks! Long travel-site horror story to follow
#travelhorror #CustomerServiceNightmare #pricegouging

@Chase Ultimate Rewards & @Expedia

Complaint filed with the NJ @NewJerseyOAG & @ConsumerNJ

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ Looking forward to hearing back from @ConsumerNJ or directly from @Chase Ultimate Rewards to resolve.

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ But I did want to share my story, in case anyone else has experienced something similar with @Chase, @Expedia or any other travel booking site and their atrocious #customerservice.

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ Of course, there was no one else I could talk to, no way to challenge the decision, and no way to get back in touch with the representative that had helped me book the flights. So, at this point I don’t know what, if anything I can do to address these costly failures.

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ Two days went by, and I did not get a call, so I called back yesterday, spoke with another rep that, and was informed that the “good will points” had been denied by senior management, because they apparently didn’t agree that I had suffered any injury from representative-error.

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ After nearly three hours on the phone, she assured me that she had submitted the form for the points and would be calling me back once they were approved, and gosh darn it I believed her.

[William Laviano @williamlaviano]

@Chase @Expedia @NewJerseyOAG @ConsumerNJ The representative completely understood and agreed and offered to credit 10,000 points my rewards account (worth a little over $1000) to make up for the costly error and I accepted this as likely the best result I could hope for.