Ⓦⓘⓛⓛⓘⓐⓜ 🚂

All my comments and views that I tweet are my own and not that of my employer.

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB ...you keep saying this but nothings happening. Nobody is getting back to me, no acknowledgement or anything. Just you guys constantly saying you're going to pass things on and still nothing happens. The utter inconvenience @TSB has caused is disgraceful.

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB ...another day with no acknowledgement of my complaint, no letter to acknowledge, no email to acknowledge... When is this issue going to be resolved and an apology for your useless service given??

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB an entire week now gone by and no contact from anyone. No update on my complaint case and no confirmation. Just silence. When is my complaint going to be sorted please??

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB @TSB w8ing for the response. Accused of fraud because I used Gmails safety feature as shown - https://t.co/NOkhWNVH2e - adding '+xyz' to ur email address. Then being totally blanked by your bank because theres no proper staff training on major emails providers safety features?!

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB what's going?? I raised a complaint last week, eventually got a reference number yet no acknowledgement via email that my complaint has been logged or even properly recorded?? Everyone I've spoken to doesn't seem remotely bothered or really interested - terrible service!

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB ..has caused is awful. Basically been made out 2b some sort of scam artist or fraudster by ur supposed CS team - complete and utter lack of empathy or understanding. This cud of been resolved quickly via several diffrnt routes but instead Ive been left with silence and worry 2/2

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB Yea but this still is one of your canned responses that doesn't really do anything apart from try and placate someone and make yourselves look good to others on social media. How about escalating things to get this situation resolved quickly because the upset and anxiety this 1/2

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB ...in this modern day and age, fraud prevention features from large email providers shud be told to customers n staff trained 2 understand their use 2 keep every1 safe. You, @TSB are bein completely unreasonable when it comes 2 srting this out, trying 2 make me w8 8 weeks!! 3/3

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB ...to try and make you safer?? Don't bother it seems as @TSB will say they can't verify your ID and treat you like some fraudster! All over an email address?! No attempt to speak further to me, just get blanked by your CS team, who ignore any emails. Absolute joke. 2/3

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB I wouldn't prefer to DM you as it seems to me that @TSB want to hide problems away behind DMs, when existing and prospective customers should know the truth about poor customer service. Use a feature from a large email provider that they thmselves recommend to protect urself 1/2

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB Dont u think it wud be right 2 confirm receipt of a complaint immediately via email n then follow up with snail mail? All of this because I used a feature of Gmail to lower risk of getting scammed/tricked n ur staff have such poor training they cant understnd this sort of tech??

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TSB I did DM you and explained the situation and was fobbed off imo. Any other bank, by now. would have acknowledged the complaint at the very least. Instead it's absolute silence from you lot. Am I supposed to sit around for 8 wks wondering if you'll bother to look into things??

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

Going through an old box of stuff and found this, one of @ThisisDavina cue cards, memories of going to Big Brother live evictions every Friday night came flooding back 🥰🥰🥰 so much fun and met so many great people 👌🏻

#bigbrother #channel4 #davina

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@AvantiWestCoast why is the calm corner waiting room shut on Crewe station when it's meant to be open until midnight. Not really on tbh.

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@grantshapps See here - https://t.co/Xpx3UlQ3u2 - 'Level 2' ETCS to be used on the ECML. So, this video is a lie basically 🤷🏻 2/2

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@grantshapps You're clueless. What you're referring to in your video is called ETCS. You're attempting to try and say trains will be running in 'Level 3' ETCS. This is incorrect. The ETCS project on the ECML will be 'Level 2', so, it'll still be one train in one section at any one time 1/2

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TheAA_UK @BBCWatchdog So here we are, one week later and not a peep from any if your complaints teams. No call, no text, no emails, nothing. Not only do you leave customers stranded you leave them with empty promises about contacting them to set things straight as well #joke #AbsolutelyAtrocious

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TheAA_UK 7 hours since I first reported a breakdown to you, now been left at a services for 2 and a half hours and no sign of any help coming. Miles from home with no help whatsoever. When are you actually bothering to come out

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@TheAA_UK Took u *10 HRS* from 1st call 2 get me home. So unacceptable its in a league of its own. Explained at 1830 when I 1st called I needed 2b home by latest 0000 as had time sensitive meds 2 take. Left @ random service stn for 4 hours. Absolute joke 2 treat ppl like this @BBCWatchdog

[Ⓦⓘⓛⓛⓘⓐⓜ 🚂 @williammt]

@CllrFiona @WestNorthants If you want to improve so much, why have we been waiting *27 WEEKS* for an EHCP for my son 🤔 empty words I feel (along with ignored emails)