Willie Eide

Oracle Service Cloud Product Manager - specializing in digital customer service. - Customer Portal Framework - Community Self Service

[Willie Eide @willie_cppm]

Tomorrow this room will be filled with OSvC Customer Advisory Board members. #ModernCX

[Willie Eide @willie_cppm]

@BoydBeasley and @BethesdaStudios
EFE IT!

https://t.co/VcM7N3hQYt

[Willie Eide @willie_cppm]

What is the best way you can communicate with your customer?? Organic channels. #ModernCX @OracleServCloud

[Willie Eide @willie_cppm]

How do customers message you? Omni to Organic channels. #ModernCX @mbrusyo

[Willie Eide @willie_cppm]

Virtual reality for customer service.... closer than. You think. #ModernCX @jwartgow

[Willie Eide @willie_cppm]

The future of digital channels (co-browse, char, video chat) with Michelle Brusyo #ModernCX

[Willie Eide @willie_cppm]

Can a Product Manager deliver a Development Track session?? Come find out. Developer tools for OSvC Customer Portal #ModernCX #dontsaycant

[Willie Eide @willie_cppm]

Traci Scott from #pella and Lauren Wiedt from #Scriptpro displaying excellence in digital customer service - packed house #ModernCX

[Willie Eide @willie_cppm]

Customer showcase for service #Modern CX

[Willie Eide @willie_cppm]

Virtual reality through oracle service cloud #ModernCX

[Willie Eide @willie_cppm]

Exceptional customer service #ModernCX #Bethesda

[Willie Eide @willie_cppm]

#ModernCX #modernservice #5nine #totalwine digital transformation in service #jeffwartgow

[Willie Eide @willie_cppm]

Don’t sell a product - sell an IDEA! #ModernCX

[Willie Eide @willie_cppm]

Opening keynote #ModernCX

[Willie Eide @willie_cppm]

Celebrating our customers!
#ModernCX #sheddaquarium

[Willie Eide @willie_cppm]

CAB going full steam #ModernCX Oracle Service Cloud

[Willie Eide @willie_cppm]

Modern CX - Service CAB Session to start the week #ModernCX

[Willie Eide @willie_cppm]

Please help support ModernCX 2018 Speaker, add a #Twibbon now! https://t.co/aOZtiReuPd

[Willie Eide @willie_cppm]

Excited for Modern CX Experience in Chicago April 10-12!

[Willie Eide @willie_cppm]

Looking forward to learning #custserv #CX excellence fr #OSvC customers @pier1, @TotalWine, @ameriprise and @OracleServCloud team at #modernCX 2018. Less than two months and counting! - https://t.co/HO6ZG0zYPg