@_Ayu5h Sometimes it’s the amount of dismissive and disrespectful behaviors towards our staff. You can’t really discover these during the discovery calls, but we are definitely creating a list of behaviors to watch out for.
Running a service-based business can be deeply rewarding — and occasionally, very challenging. Have you ever dealt with a client who moved the goalposts repeatedly, ignored the terms they agreed to, and still blamed you when things didn’t go their way? How did you handle it?
@_Ayu5h Yes, definitely need to watch for the signs. We also came across someone who was conversational pleasant during the discovery call, then turned out to be the opposite!
Has anyone had a user pay for a plan, use the software, delete their account, and then dispute payment claiming they never received it?!
Given how banks handle disputes, they’ll likely issue a refund.
Ofc, Stripe still takes the fees, regardless of the outcome. #buildinpublic
@leojrr I can completely understand. We have heard users say that too!
That just means your saas is not for them. There are others who recognize the value!