@ZARA You know what I wish for - my complaint 21992170 to be looked into by head office . This concerns money being taken off my gift card when it should not have been and having to fight to get it back
@MRaga_Depop Are you able to assistwith an issue I have with Depop. I do not believe my case is being treated fairly by depop.staff are saying I owe £40 as the seller did not go to the post office to collect an item for two months . They say that I now owe this money. There is proof is post.
@simonbeckerman Cont. now Depop staff Kristen are saying I owe Depop money even though the seller has said herself I returned the item . The issue is I was only notified after two months so no longer have the receipt but the seller herself has said I sent it . Please help !
@simonbeckerman morning I hope you can help . I have an on going issue with Depop where I returned an item to a seller two months ago she confirmed I sent it in messages - she has the Royal Mail calling card . The seller did not collect it from the post office on time ...
@Topshop I am trying to contact customer service about a refund for my order which I have no got . I waited for two hours on hold and then was hung up on and I was promised a call back but nothing . Really terrible customer service from such a large company ! H&M beat you hands down
@ZARA the worst customer service . Head office at 120 regent street London . Worst company for customer service took money off my gift card , awful never buying from them again .
@gabriela_smith_ Hi Gabriela, we sincerely apologize for this, as all our items undergo strict quality inspections before distribution. Please send us a DM via @ZARA_Care with your receipt and contact details (phone number and e-mail address), so we may look into this. Thanks.
@ZARA terrible customer service. They took all the money off my gift card and it took ages to get the money back - two hour wait in a zara store and numerous calls to customer service. I put in a compensation claim to head office for all the time I wasted to rectify their error
@ZARA Zara uslesss - headoffice hader to get a response from that Mi5 . Told I am not entitled to any compensation - awful company . Will never purchase from you again