James Marchant

Founder Witwam Ltd

[ITSM.tools @itsm_tools]

'The shift in designing for the employee experience goes beyond the #selfservice portal. It also means understanding how people use the technology & its impact when it fails' - @msitsm #ITSM #EX #servicedesk https://t.co/V9kwzblGlF

[James Marchant @WitwamConsult]

Great post on XLAs and the experience spectrum.

Experience management requires fit-for-purpose experience measurement, and the traditional metrics employed by IT organizations focus too much on the mechanics - @Joe_the_IT_Guy #ITSM #ServiceDesk #XLA https://t.co/irNSL5FRwf

[James Marchant @WitwamConsult]

Links to Archi can be found at @ArchiToolkit

[James Marchant @WitwamConsult]

One of the cool things provided by the OpenGroup is an IT4IT normative reference architecture, downloadable as an xml schema, enabling a running start for modelling and TOM design in compatible tooling - I use Archi which is excellent!

[IT4IT™ @IT4IT_tm]

The #IT4IT Value Streams are integrated streams of capabilities, supporting a holistic lifecycle for planning, creation, delivery, modification, operation, support, and retirement of a Digital Product. Read @TheOpenGroup IT4IT Standard, Version 3.0 at https://t.co/pDkYO5sQih

[James Marchant @WitwamConsult]

ChatGPT is amazing!

[Sam Altman @sama]

today we launched ChatGPT. try talking with it here:

https://t.co/uWra8LKFMN

[James Marchant @WitwamConsult]

Great Post, thanks for sharing! https://t.co/iJ4GsDYUDn

[James Marchant @WitwamConsult]

Some great insights in this article - 'Employee experience management is far more important than IT support teams simply meeting higher employee expectations.' - @SamiKallioHki #EX #ITsupport https://t.co/ABMKQ4iFQD via @itsm_tools

[James Marchant @WitwamConsult]

SotW: Be Specific - LessWrong - great article - some timeless principles and practices contained within - a little less ‘fluff’ would certainly improve my world right now! https://t.co/P7bVJ3ZfZt

[James Marchant @WitwamConsult]

Fascinating little video on Simpson’s paradox- How statistics can be misleading (Mark Liddell | TED-Ed) https://t.co/K8I1W4hhXp via @TEDTalks

[James Marchant @WitwamConsult]

Some interesting insights in this report. Very much the case that organisations with their ‘ITSM houses in order’ managed the operational impact of COVID more effectively. https://t.co/iNdTiMOJsy…

[James Marchant @WitwamConsult]

Great article! Governance is often perceived as a delaying factor, when in fact when done right, it enhances throughput, especially when automated. https://t.co/7uloZVm96r

[James Marchant @WitwamConsult]

Cloud’s trillion-dollar prize is up for grabs in McKinsey Quarterly https://t.co/p60ViUkXaA via @McKinsey

[James Marchant @WitwamConsult]

Great article on organising for agility
Characteristics of Agile Organizations https://t.co/WeK2WrZLIC via @agilealliance

[James Marchant @WitwamConsult]

A written manifesto to define Netflix’s organisation culture aspiration. It starts well, but after a while it reads like a rule book, a good idea taken a step too far? https://t.co/zlXg9E8Rwr

[James Marchant @WitwamConsult]

Great article from McKinsey on platform integration.

Selecting the right platform for IT automation https://t.co/6WU9N2zrr6 via @McKinsey

[James Marchant @WitwamConsult]

Interesting insights. My take is, this needs to be underpinned by operating model design and in some organisations a significant cultural shift https://t.co/kMKLAZUS9X

[James Marchant @WitwamConsult]

Witwam consulting is working hard to help alleviate this problem! https://t.co/MUDLFpr1jm

[James Marchant @WitwamConsult]

Nice article on value stream mapping https://t.co/fEutgic7BA

[James Marchant @WitwamConsult]

@cmi_managers Just visited the new site. Early feedback - Site looks great, really impressed! Unfortunately SSO with google authentication didn’t work, had to log in with email.

[James Marchant @WitwamConsult]

This blog by @Joe_the_IT_Guy explains what ITIL 4 and COBIT is and how they’re able to be used together. #ITSM https://t.co/POde5vOAVa via @SysAid