Rob Russell

Owner of @ACTOURSUK @ACLuxeUK

[Rob Russell @wkendLondon]

@ThaiAirways your phone lines don’t work and I have been waiting 4 days for you to respond to a message for a flight cancellation - what’s going on?

[Rob Russell @wkendLondon]

Once again I am here to complain about @British_Airways and even I am getting bored with it! Stuck with 7+ hour delay, directed to go to one of 2 restaurants for a drink and food on BA and then when we arrive they know nothing about it! Nobody from BA anywhere to be seen! #fail

[Stay European #RejoinEU 🇪🇺 #FBPE @StayEuropean]

If you support rejoining the EU, please retweet this so we can follow you.

[Rob Russell @wkendLondon]

@British_Airways I appreciate after 6-7 weeks you have taken the time to send me a tweet. I really would have expected more after I was threatened by a member of @British_Airways staff but I guess it’s maybe not a big deal if you are happy with being represented in such a way.

[Rob Russell @wkendLondon]

@British_Airways I have now been waiting over 6 weeks since lodging a complaint with you and have still had zero response??? Do you really believe this is acceptable?

[British Airways @British_Airways]

@wkendLondon Hi. We’re sorry you’re still waiting. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible. Deepak

[Rob Russell @wkendLondon]

@GNev2 Funny that #Klopp never complained about that style of performance in 2019 when he did it! #liverpoolvSpurs

[Beccehamian RFC Girls Rugby @BeccsGirlsRugby]

Thanks to @MedwayRFC for hosting the Girls @KentRugby finals. Our U15’s had a great day and came away with some silverware! We’re hugely proud of them. #innerwarrior #girlsrugby

[Rob Russell @wkendLondon]

@British_Airways this is now beyond a joke. 1 month since I followed process and raised a complaint and still no response from you. I have called multiple times to follow up and get cut off. Threatened by a member of cabin crew and you are not bothered???

[Rob Russell @wkendLondon]

So @British_Airways you are going to have to help me here. I have reported to you that I have been threatened with physical violence by a member of your staff in front of my family & 2 weeks later you still haven’t responded??? What is going on there???

[British Airways @British_Airways]

@wkendLondon Hi Rob. We’re sorry you’re still waiting. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible. Imogen

[British Airways @British_Airways]

@wkendLondon Hi Rob. We’re sorry you’re still waiting. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible. Imogen

[Rob Russell @wkendLondon]

@British_Airways @British_Airways still waiting to hear back from customer services. This is now getting beyond a joke! #fail

[Rob Russell @wkendLondon]

@British_Airways please could you update me on my case number 22987442 following my flight with you on 6/4/22

[Rob Russell @wkendLondon]

@British_Airways This really isn’t good enough considering the nature of my complaint.

[Rob Russell @wkendLondon]

@robbeckettcomic @British_Airways @robbeckettcomic I feel your pain. Had a terrible experience last week after flying with @british_airways for years for business and pleasure. Raised a complaint and am still waiting with no response.

[Rob Russell @wkendLondon]

@josscroft @VisitBritainBiz @JudithMacgregor @patriciayatesVB @UKinbound I had been looking forward to attending, unfortunately Covid had other plans! Hope we got some promises and actions and not just lip service!

[Rob Russell @wkendLondon]

Thank you @tourismireland for inviting me to celebrate #stpatricksday with you @sandwollensky #slainte #acaboveandbeyond @acluxetravel https://t.co/OEfKf4wt7z

[Kateryna_Kruk @Kateryna_Kruk]

First thing that made me smile today- Polish radio reports that Ukrainian men are actually leaving Poland back to Ukraine to defend their country.
💛💙
You might kill many of us but you can never defeat us.

[Alex Vindman 🇺🇸 @AVindman]

Pushkin Square, maybe less than 1000 meters from Red Square and the Kremlin, is the cite of a significant protest. These people know the risks of challenging the regime. They’re on the street in-spite of major personal costs.

[Rob Russell @wkendLondon]

Ok @British_Airways whilst it took 5 different phone numbers and then 60 minutes on hold I have to give praise to Sophie who has just been brilliant and really helped me out! Please can you get more “Sophie’s” and look after them like you used too!!!

[Rob Russell @wkendLondon]

@British_Airways So this was the conversation in July 2021 and today 21st February 2022 nothing has improved with the service when trying to book with @British_Airways - what’s the excuse this time????

[Rob Russell @wkendLondon]

@British_Airways the number for BA Holidays (02087074462) gets cut off after selecting option 1 - the Exec club are unable to help so how does anybody reach this team?