Rochelle

[Rochelle @wkndgrl]

@SlimGem41 @Apple @AppleSupport @SamsungMobile @SamsungMobileUS Their system shows me as part of a company that I never heard of so my trade-in request isn't allowed. They had me return the new phone, start a new order, send pics, clear cache, restart, different browser, etc. Now that the issue is still there, they have gone radio silent.

[Rochelle @wkndgrl]

It may be time to get away from Android...@Apple @AppleSupport I'm looking for a good phone deal @SamsungMobile @SamsungMobileUS doesn't want my $$$...The tech company can't figure out the bugs in their own website😒

[Rochelle @wkndgrl]

I need someone that can help. @SamsungSupport has informed me that they are unable to assist with the issue. I am more than tired of getting the run around. @SamsungMobile @SamsungMobileUS @SamsungUS @Samsung @samsung

[Rochelle @wkndgrl]

@SamsungSupport Can someone from your tech team reach out to me??? Working through a CS agent is inefficient. I've patiently completed every task that has been requested of me to no avail. Too much of my time has been wasted at this point!