@EmiratesSupport Thanks for your response. Itโs unfortunate that it required a public post for this to get attention. A complaint was submitted on July 28 but received no reply. Iโll DM you now with the booking reference and full details. I expect this to be handled seriously.
@emirates Iโm extremely disappointed with how a recent issue involving a close friend was completely ignored by your team. Despite a formal complaint being sent after a terrible experience on the Dubai-Amman flight (July 15), no response or resolution was provided.