WonThought #61.19
Be Prepared for the Customer to need it Yesterday:
- meet customer expectation by anticipating their delays
- Preplan where you can
- Lead with gratitude for your team under pressure
What to do when circumstances change outside your control in business #125.19
- Stay positive for your team, gain wisdom through prayer, or a mentor/trusted advisor
- Brainstorm with trusted team members... there is always a solution
- Listening is the key to all ideas
A solution for getting key members to work well together #66.19
- Set a common goal for each to attain as a team
- Ask each to prepare all their solutions on a written document
- Encourage each to share their thoughts fully to each other and agree on common ground
When you get bad news from a customer costing you business...
- Ask the question, how do we make something good out of this?
- Calm the team
- Start immediately discussing/brainstorming solutions...there is always a solution.
WonThought #60.19
Keeping Positive Employee Communication:
- Hold each party accountable for their part
- Keep focused on solutions
- Set follow up date to access progress