@SoapnutShells I've sent three emails since July 3rd about a mistake in an order sent to me and no-one has bothered to reply to me. I love your products, but this experience has made it very unlikely that I'll order from you again.
@FirstWestYorks It doesn't reduce boarding times - people are always having a nightmare with them. And basically this is First saying that you are required to have a smartphone to access the best value tickets and use their services. Ridiculous.
@FirstWestYorks Why are you only allowing those with the mobile app the ability to buy the yearly ticket? I've got a paper one via work, so you're capable of offering this service.