Customer: Yeah, I’ve had iPhones for years since the first one. I’ll never switch!
iPhone setup screen: Enter your Apple ID
Customer: So what do I do here?
Me:
Got our Pulse result. And the Store Leader is wondering what happened to the high rating from last year. Well, when you cut PT hours to nothing, put more burden on current staff, push more AC+, biz intro, trade in, activation then you’re not going to have a happy team. #appleanon
Bro how the fuck are we “”””over hired”””” we got fuckin 3 product zone specialists. Fuckin give people jobs and more hours lmao you’re apple you can afford it for the next gajillion years
People want different colors but 90% of all iPhone users have bigass cases covering the whole phone anyways so what’s the point?
Maybe then people would get apple care so they didn’t have to wear a case 😭
Hmm, it’s almost as if cutting hours, not backfilling positions when people leave, and asking the remaining staff to multitask/do one-to-many interactions is having a negative affect on the customer experience. I’m shocked ¯\_(ツ)_/¯
Turn over is dizzying and there’s no backfill. Only a 3 trillion dollar company makes customers wait 20 minutes or more to spend thousands because they want us to do more with less
If you went to the Apple Store for a Genius Bar appointment to help you get your gmail,outlook,yahoo back up and running and with a bit of password recovery?
Then I hope you left a nice review because we are not even supposed to help you with that.
2018 - iQueue
2020 - Shop with a Specialist
2022 - Shopper List (iQueue 2.0)
2023 - memorize every customer that comes in cause we’re not keeping track of that shit
Can someone explain to me the bonuses that fruit stand Leadership gets? I keep hearing about it on here but never have gotten any info.
What do they get bonuses for?
Is it a secret?
What determines the bonuses?