"A person born in 2002 is driving a car. They generally don't wanna talk on the phone."
Igor Barr Automotive on why messaging is not a convenience feature any more.
Workshop Software and Podium, connected:
https://t.co/8QiIwYjQkh
Long invoice, Save button miles away at the bottom?
Fixed. Make a change in Workshop Software and Save now follows you down the page. You voted for it, we built it.
#mechanic#autorepair
John from the VACC: they are the largest employer of auto apprentices in Australia, and they are growing it because the industry needs it.
Plus a policy team, MotorTech and member nights.
"I can ring people and they won't answer. As soon as I send them a text, two seconds they replied."
A phone call asks the customer to be free when you ring. A text waits for them.
Two-way SMS, inside Workshop Software:
https://t.co/DjCl0Vdixp
Electronic logbooks. Telematics. Who gets access to vehicle data.
All decided whether workshops are in the room or not. Wayne, AAAA chair, on why that is worth a membership fee.
"A couple of years ago we didn't talk about customer experience in this industry at all. It was an afterthought."
Ed from Podium on how fast that changed, and who moved first.
"We've got more mechanics than hoists. We gotta be efficient."
Gary, in eight seconds, describing half the workshops in the country.
Workshop Software, 14 day free trial:
https://t.co/wbUo2tbRjr
Unconverted quotes, recommended work not done, overdue services, lapsed customers. A new screen coming to Workshop Software puts them all in one place, so you know who to call. #mechanic
Asked why a workshop would join Capricorn, the answer was ease of business.
Around a thousand supplier accounts you never have to open, and someone pointing you at the good ones.
Workshop Software is a Capricorn Preferred Supplier.
Got a business website? Cyber agencies in Australia and Europe have issued critical alerts on two PHP flaws that could let someone take over your site, WordPress included. Ask your web developer if you're patched. Workshop Software isn't affected. https://t.co/mYOHuE1w9n
Over 400 exhibitors at the AAAE Expo in Melbourne. Record numbers.
Wayne from GPC on why the trade still shows up: you leave the competitive rivalry at the door and actually talk to each other.
AAAA research: customers want to hear from you when there is no fault, not only when there is.
Their car is their biggest asset after the house and they just handed it to a stranger.
Sneak peek at what's coming to Workshop Software. A new screen that finds your unconverted quotes, overdue services and lapsed customers, plus customer notes, Save and New, and links that open in a new tab. #mechanic
First look at the new Booking Diary in Workshop Software. Click to edit, double-click to add a booking, view by mechanic or as a list. Coming soon. #mechanic
Live today, 1pm AEST.
William on Two-Way SMS: keep customers updated and speed up approvals and payments straight from the shop floor on your phone.
Last chance to register: https://t.co/1JVXOMMVXH
"If you don't take the time out of your business to come to these sorts of things, I think you miss learning opportunities."
Igor Barr Automotive on why he leaves the shop for the expo.
Workshop Software, 14 day free trial:
https://t.co/F2ZHBW0wY8
Job on hold waiting for the customer to say yes?
This Thursday 15 Oct, 1pm AEST, William shows how Two-Way SMS in Workshop Software speeds up approvals and payments, plus shop floor updates and service reminders.
https://t.co/1JVXOMMVXH
Dirk has twelve staff on the app. Clocking on and off, notes straight onto the job, photos uploaded live for the customer.
The information gets captured once, by the person who saw it.
The Workshop Software mobile app:
https://t.co/nNEWmwcRGy