Ex-hack with wide experience of crisis PR, media relations & corporate PR. And views on all sorts of things … Lover of cats, dogs, nature and good English!
@marksandspencer I need to return and swap an item I purchased a couple of weeks ago. I accidentally bought the wrong size. I can’t find the receipt. Am I still able to exchange the item?
@BritishGasHelp I don’t want to call you as a require a written record of what’s said. I don’t want to use chat as you’ve already ignored my concerns and cut me off mid conversation!