@pandocruises complaint number: CAS-568545-S1VV3
I would like to bring to your attention my dilemma. I would very much appreciate you looking into the above complaint and responding at your very earliest convenience, as I have been waiting since 28th April for contact from P&O.
@pandocruises@CarnivalCruise @CarnivalPLC @WTH_Bee your complaints policy is so poor. Reply within 28 days your policy states. 40 days and nothing, we have followed up and been told to wait. The loss of both of our cases for a whole 14days cruise is not FUN!
@Morrisons in Grimsby petrol station. Drove past last night when closed, fuel £1.84. 7.40am this morning £1.87. Surely the fuel in the tanks is the same as was there last night!! Why the rise??
@pandocruises@TUIUK gobsmacked that neither company have responded. Back home now, with my "lost" cases that sat in Manchester for 14 days. Literally, I was in the airport 25mins and found my cases MYSELF! #worldclassincompetence#beingignored
@pandocruises@TUIUK@swissportNews Absolutely relieved to find my bags at Manchester Airport. Absolutely livid that they didn't leave the country, noone knew where they were, I was at baggage queries and be like, oh look, my bags!! 5 mins is all it took!! #worldclassincompetence
@pandocruises day 14 of 14, and I can honestly say, thank god thats over. Now to sort through a weeks of paperwork, insurance forms etc, P&O, never again! Moving forward I will take my money elsewhere #fullrefundplease#worldclassincompetence
@pandocruises@TUIUK@swissportNews Well, we will be home in 48hrs, probably without our bags, which have missed 14 "MEH" days aboard Azura. What should have been a fantastic holiday has all been a bit nightmare(ish)