@AmericanAir 24 hours later, without luggage and even further from home. Now tired and frustrated. It did NOT have to be this way. All customer service agents tell me is what I SHOULD have done instead of what @AmericanAir COULD have done. #customerservicenightmare
@AmericanAir full of excuses, terrible customer service, no explanation. Forced to miss flight, now without our luggage and stranded in PHX. #worstairlineever