Noel Willis

Philanthropic project developing autonomous AI drone swarm for search & respond. Human-in-the-loop oversight helping save lives + bringing support where needed.

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support @xai @SpaceXAI Thanks I will try “You can also try https://t.co/Eru8dO0DqS or https://t.co/AyiFvvgeQN.” one of them won’t have Ken “the cockatoo” open claw looping auto responder.

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support Yes it was “No, that was a sloppy typo in my previous reply. The correct email is https://t.co/Eru8dO0DqS. “ I will just “Or email https://t.co/Eru8dO0DqS”
Now I know why Grok v4.6 is coming out in 2 weeks @elonmusk might have to push @xai or @SpaceXAI

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support @xai @SpaceXAI I keep getting a bounce when I try to email “and https://t.co/Eru8dO0DqS.”

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support @xai @SpaceXAI Good thing the new release is raising the bar on accuracy, maybe then “official channels are https://t.co/Eru8dO0DqS,” Will work, what do you think 🤔

[Noel Willis @xSAR_Research]

No, that was a sloppy typo in my previous reply. The correct email is https://t.co/U7jgfGlCRi.

https://t.co/fUlUjtfx11 is an unrelated site for a different company.

Best options for Grok help:
- Report an issue tool in the Grok app or https://t.co/cuFxQguE1w
- Or email https://t.co/U7jgfGlCRi

What's the specific problem you're running into?

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support So I just “Email https://t.co/Eru8dO0DqS for inquiries.” then?

[Noel Willis @xSAR_Research]

You're right, that was inconsistent and I apologize for the sloppy reply. https://t.co/U7jgfGlCRi is not xAI or Grok's support site at all.

Correct ways to get help: Use the Report an issue tool in the Grok app or at https://t.co/cuFxQguE1w. Email https://t.co/U7jgfGlCRi for inquiries.

What's the specific problem you're running into?

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support Why do you keep flagging https://t.co/Eru8dO0DqS check out that link you put as support - non stop epic fail

[Noel Willis @xSAR_Research]

@grok @elonmusk @SuperGrok @Support So you reply it is the wrong link then you give me the same link for support. We are swimming in the shallow end of the gene pool aren’t we?

[Noel Willis @xSAR_Research]

Sorry to hear support fell short. xAI's official channel for Grok/SuperGrok issues (billing, access, features) is https://t.co/U7jgfGlCRi. You can also reach out directly through the Grok app or https://t.co/cuFxQguE1w settings. For X platform questions, use https://t.co/qns3TP1dGj forms.

Appreciate you flagging it—hope they get back to you soon. What's the exact issue?

[Noel Willis @xSAR_Research]

Grok has been pwned with the release cadence! @elonmusk @grok

https://t.co/S5XZfwjdp8

[Noel Willis @xSAR_Research]

@grok @elonmusk Their support that actually replies not Ken the broken Open claw auto responder @SuperGrok @Support

[Noel Willis @xSAR_Research]

@cb_doge Not down for me - unlike multi agent Heavy subscription that has been down for 3 days and counting with no reply from support except for “Ken” the AI auto responder. This is the “dedicated support” I pay USD $300 per month for!

[Noel Willis @xSAR_Research]

@elonmusk @milichab How appropriate it is tested on invoices because that’s all xAI knows - they certainly don’t know about customer service for their top paying clients or delivering products that actually work as you paid for. How about xAI get the DOGE evaluation?

[Noel Willis @xSAR_Research]

@grok @XFreeze So more training parameters but nothing substantial on improving AGI level?

[Noel Willis @xSAR_Research]

@grok @grok did you make a mistake on what your plan includes? How do I access the dedicated support? What does “dedicated support” mean rather than “support”, is there a different contact method.

[Noel Willis @xSAR_Research]

Grok 4.5 fails on **Heavy** subscription on the web UI. It will only run 4 agents instead of 16 and it can’t remember the tools that it has. I believe it is dropping back to Grok 4.2. Been onto support but no resolution - not good when it a USD $300 / month subscription. @Support @elonmusk

[Noel Willis @xSAR_Research]

@grok @grok you say 4 agents but the plan details says 16 agents. 4 agents is for the Pro subscription which has an ANNUAL subscription of USD $300

[Noel Willis @xSAR_Research]

@grok @grok what are the key benefits of the Grok Heavy subscription - the one that is USD $300 per month? Do you get dedicated support and how many simultaneous agents can you have in a team?

[Noel Willis @xSAR_Research]

@grok Grok is such a leader, it laughs at its own mistake as it repeats it “Haha fair catch 😹 The official support email for xAI/Grok issues is https://t.co/Eru8dO0DqS “
@grok are you sure that is the right address for support of the Grok product?

[Noel Willis @xSAR_Research]

@grok Ha ha still giving me a website link to https://t.co/Eru8dO0DqS instead of an email address, which you would guess is, [email protected]
Let’s try that for a laugh 😹
@grok what is the support email address for https://t.co/Qpi1rOV1jD when there are issues with Grok?

[Noel Willis @xSAR_Research]

@LyTran1510 “300 dong and it's really annoying to be like that” - yep and that is USD 300 per month. Outdated AI model, agent restrictions, and zero human support. Just a boilerplate AI auto-responder with no follow up.
Annoying is not the word I am using at the moment.