xfind

AI with Confidence for Support Teams - Supercharge every customer interaction with conversational knowledge

[xfind @xfindai]

That feeling when you KNOW a piece of knowledge exists and then go crazy trying to find it…Watch the whole interview with Sariel Moshe here: https://t.co/PhRMk49JsD
#enterprisesearch #knowledgemanagement #promptability

[xfind @xfindai]

Check out our latest blog post!

In this post we discuss how Enterprise Grade LLMs can be developed with the combination of multi-model analysis, and what this will enable Customer Support teams to achieve.
#LLM #GPT #promptability #findability #ai #NLP

https://t.co/AEIFq9vQem

[xfind @xfindai]

The #KCS principle of creating value focuses on extracting knowledge from support cases that can help guide others in the company. Learn how xFind makes it easy for #customersupport to become more central to the company mission - https://t.co/expaBCp8ms

[xfind @xfindai]

Abundance is a core principle of Knowledge Centered Service (#KCS). When people share knowledge, the entire organization becomes more productive and efficient. Learn how xFind enables abundance and other KCS principles in this blog post. https://t.co/UVbtxo1J6j

[TSIA (Technology & Services Industry Association) @TSIACommunity]

Conversations support teams have w/ customers capture insights that we can use to improve #CustomerExperience.
Join us for tomorrow's #webinar to learn how to mine these insights to enable better #CX, proactive support, and faster adoption. https://t.co/kgcDofWqK7

[xfind @xfindai]

#CustomerSupport leaders -

@sarielmoshe will be discussing tomorrow how Support teams can use AI to uncover their knowledge blindspots, become proactive and turn into growth enablers for their companies.

Would love to see you all there!

https://t.co/LXupUkTbvf

[xfind @xfindai]

@xfindai moment #5 (for the support managers):

When you finally have stats to show that all the knowledge development you invested in is actually paying off and helping your reps and customers to solve issues.

[xfind @xfindai]

@xfindai moment #4:

When all you need to do to find relevant information, is highlight the paragraph and click

#xfind #highlightsearch #amazingfeature #optimizingsupport

[xfind @xfindai]

Dear Support Manager -

Is your knowledge base not giving you the value it should be?
Frustrated you can't find a case or article when you need them?
Don't want your reps to solve the same issues again and again?

Sign up here for a demo of xFind - https://t.co/8VlRWrx9SD

#xfind

[xfind @xfindai]

@xfindai moment #3:
When the ticket that would have taken you an hour to solve, takes you 5 minutes

#xfind #xfindzen #customersupport #supportknowledge #xfindmoment

[xfind @xfindai]

@xfindai moment #2:
When you discover, without having to search, that your teammate solved a very similar case two days ago.

Want to demo the magic? https://t.co/zNxxYuNNts

[xfind @xfindai]

Dear Support Manager -
Feel your knowledge base isn't giving the value it should be?
Frustrated you can never find a case or article when you need them?
Don't want your engineers to solve the same issues again and again?

Sign up here for a demo of xFind - https://t.co/zNxxYuNNts

[xfind @xfindai]

An @xfindai moment #1:
When the article you need to solve a customers issue is handed to you automatically.

Check out our @Zendesk app - https://t.co/M101eMfP80

#xfindzen #supportAI #supportknowledge #xfindmoment