Jonathan Karl

Community Admin | Customer Support .. Helping users with questions and technical issues. ♐️

[Jonathan Karl @xrdpll]

Needs help?

[チキン @ChickenTorio]

時代遅れ。マジでCoinbase walletの使い方がわからなすぎる。

[Jonathan Karl @xrdpll]

@BitcoinedOne We understand how frustrating this must be, especially when transferring to a wallet you've used for years. Could you confirm whether Coinbase provides a specific reason for flagging the transaction as a potential scam?

[13 ₿rAvO (Flip Gold Gang) @BitcoinedOne]

@coinbase Hey @coinbase I'm trying to transfer BTC off of your site. I've tried $10k, $2k and now $100 usd worth and every time your site flags it as a "scam". Why is this happening? It's my BTC, I'm transferring it to a wallet I've had for years. $100 USD worth, I can't even send. WTF?

[Jonathan Karl @xrdpll]

@ChickenTorio Please don’t be hard on yourself. We understand how frustrating this can be, and we’re here to help. Could you tell us what error message appears when you try to send ETH, and whether you're sending from Coinbase or Coinbase Wallet?

[チキン @ChickenTorio]

Coinbase とCoinbase wallet ちゃんと接続できてるはずなになんでETHすら送れないんだ、。自分がポンコツすぎて悲しくなるわ。今日はできるまで寝ません

[Jonathan Karl @xrdpll]

@ScottBuckcomz We understand your concern. Your total portfolio balance should reflect your updated crypto holdings and market price changes. Are you experiencing this issue across all your assets, or only with certain cryptocurrencies?

[Scott Buck @ScottBuckcomz]

@CoinbaseSupport i noticed that even though my individual crypto prices go up n down several times per hour my master balance never changes even after i buy crypto from my bank account. Why isnt my master balance refreshing?

[Jonathan Karl @xrdpll]

@EbullitionX We understand how important this feature would be when planning for your family's future. Having a designated beneficiary could make asset transfers much easier. Have you considered any specific beneficiary options you'd like to see Coinbase introduce?

[Ebullition @EbullitionX]

@brian_armstrong Unrelated in a sense, but will cb ever add the option to select a beneficiary? Relates to custody and reviewing all my docs for family and looks like Coinbase doesn’t have that option which would be messier in a bad spot for a family

[Jonathan Karl @xrdpll]

@dukedesouth We’re sorry to hear about your experience. We understand why this would be frustrating, especially if it resulted in your account being banned. Could you share a little about what happened and what led to the account restriction so we can better understand you?

[Duke Klevenski @dukedesouth]

@coinbase Yooo, that’s exactly what got my Coinbase account banned! So cool! Glad to see you guys moving forward, using our dead bodies as your foundation. 🫡👌🏻

[Jonathan Karl @xrdpll]

@123kingdave Send me a direct message, let me guide you through what to do

[Jonathan Karl @xrdpll]

@123kingdave We understand your concern. Are you seeing the Stake & Earn prompt every time you tap ETH, even when your intention is simply to send funds? Transactional safety should always come first.

[Jonathan Karl @xrdpll]

@InVesTed2021 Thanks for clarifying. Just to confirm, are you experiencing this withdrawal issue on the MetaMask mobile app or the desktop version? Also, when you say MetaMask isn’t accepting your private key, what error message are you seeing?

[InVessTed @InVesTed2021]

@CryptoDjip Is this on the desktop maybe ? I’m using the app and I get this when I hit withdraw… sold coins are sold into hype .. could be dumb girl problem but anyway metamask not accepting private keys so can h do it that way

[Jonathan Karl @xrdpll]

@123kingdave We understand how this placement can be confusing. Staking should be an optional choice after selecting ETH, not something that automatically redirects you. Could you let us know which version of the app you're currently using so we can better understand the experience?

[Jonathan Karl @xrdpll]

@capy_bara26 We're sorry you're encountering this issue. Could you share a screenshot of the malicious prompt and let us know whether it appears when opening MetaMask or when attempting to connect your wallet? This will help us better understand the issue.

[capybear @capy_bara26]

@agora_elysium please fix the metamask malicious prompt

[Jonathan Karl @xrdpll]

@Thangamarizn Hello, Do you need help?

[Thangamari Thiruvaimozhi @Thangamarizn]

@Eyedoctor442 Please help me with my Trust wallet app way

[Jonathan Karl @xrdpll]

@gkn123xtz Sorry you're having trouble buying Bitcoin. Could you let us know what happens when you try to make a purchase? Do you receive an error message, or does the transaction fail without an explanation?