alexandra

I am a woman so I have a big mouth

[alexandra @xurut]

@lara_marianita @HM_Passport Blame it on you in what way? @HM_Passport Would you be so kind as to actually give us some proper help?

[alexandra @xurut]

@lara_marianita @HM_Passport It's frustrating that no one can give a proper answer. It would be better if they would at least tell me "we lost the docs". @HM_Passport Any chance that you could actually look into all these issues? Bear in mind that we have actually PAID for a service that does not work!

[alexandra @xurut]

@lara_marianita @HM_Passport I wasn't able to find any formal steps that one should take in these situations. They simply say to call Advice Line. For the time being I've filed a formal complaint here https://t.co/7cdmJmqzjN and I'll keep calling. Next step will be a formal complaint with Ombudsman

[alexandra @xurut]

@feebee41 @KateMarriottUK @HM_Passport I've received an email from them (probably as a response to my numerous calls and complaints on their web form) telling me to contact them by phone. And when I call, they tell me they don't know where my docs are. If this is not Catch22 meets Kafka...I don't know what else...

[alexandra @xurut]

@HM_Passport @HM_Passport Why are you charging for special delivery when none of your employees can tell you where your documents are? Original documents being lost and no proper answer can be obtained from your office! This is disgraceful!

[alexandra @xurut]

@feebee41 @KateMarriottUK @HM_Passport My supporting docs have not arrived (paid for special delivery). Keep calling them and all their employees say: We don't know/don't have access to this info.

[alexandra @xurut]

@HM_Passport Hi,

Why is HM Passport Office charging money for special delivery when in fact none of its employees are able to tell you where your supporting documents are?

[alexandra @xurut]

Life in a corporation: it's so cool to fuck everybody without a real motive! And yet, our startup is still ignored. How terrible funny!