Ursula Silling - do things differently

XXL Solutions - enabling #transformation #digital #innovation #CustomerExperience #sustainability #aviation, #travel & #retail #tech #airline #airport

[Gary Lineker @GaryLineker]

A thought provoking thread that’s worth a couple of minutes of your time:

[Ursula Silling - do things differently @xxlsolutions]

Great concept @berlinairport : Book a « runway » slot through #airport security and avoid the queues #CustomerExperience #innovation #digital #ITBBerlin

[Ursula Silling - do things differently @xxlsolutions]

@FrontierAirli12 stops phone lines for #customer servicing and moves to fully #digital communication with chat, whatsapp, social. #customerexperience #engagement https://t.co/OJaj2z2N8Z

[Ursula Silling - do things differently @xxlsolutions]

Universal Music Group unveils first Umusic #hotel in Madrid. Goal to «  “draw inspiration from their respective local culture and serve as creative hubs in communities around the world – promoting positive social change, education and innovation « #travel https://t.co/r4vgtEOqnY

[Ursula Silling - do things differently @xxlsolutions]

@ShanShui Chinese Kitchen @HeathrowAirport T2. Super nice staff, #digital menu and order possibility. Relaxing atmosphere. Service at the table. And even a shop with tea & more. Better than #lounge. Getting the magic back to #air #travel

[Ursula Silling - do things differently @xxlsolutions]

Great experience @HeathrowAirport T2 - the Queen’ terminal: new hassle free #Security machines - no need to take anything out of your bag & short waiting time. Proactive #information about #time to gate. And relaxing & inspiring #retail experience #digital #customerexperience

[Ursula Silling - do things differently @xxlsolutions]

Honoured that Air Malta ‘s Head of Digital Commerce & Distribution #AntonellaZirilli will share their #digitaltransformation journey to increase #customer focus, create a simple & seamless customer experience and grow #conversion #aviationfest

[Ursula Silling - do things differently @xxlsolutions]

What a relaxed experience @TurinAirport security! No need to take out anything if your bag thanks to the new machines. And super friendly staff. Nice to fly this way! #CustomerExperience #Airport #Seamless #technology

[Ursula Silling - do things differently @xxlsolutions]

Great example of how #design can help #sustainability goals #mobility #ElectricVehicles #Transport #decarbonisation #thinkfuture #innovation #travel https://t.co/BuVFztq1Q8

[Ursula Silling - do things differently @xxlsolutions]

#AI has numerous use cases. #innovation #autonomousflight @Microsoft https://t.co/vNQ2FHbB2F

[Ursula Silling - do things differently @xxlsolutions]

#airlines struggle to find the right approach to #digital #transformation. Great to see @AirMalta “s determined and consistent journey as described by their key stakeholders. A great basis for sustainable success! #innovation #futureoftravel #futureofaviation #thinkfuture

[branchspace @branchspace]

🎙 The second part of our interview with @AirMalta is available on our podcast and website.

👉 https://t.co/Vz80l3RCuy
...
#aviation #airline #aviationindustry #airlneindustry #digital #digitalreinvented #digitalexperience #customerexperience #innovation #travel #travelindustry

[branchspace @branchspace]

🎙 The second part of our interview with @AirMalta is available on our podcast and website.

👉 https://t.co/Vz80l3RCuy
...
#aviation #airline #aviationindustry #airlneindustry #digital #digitalreinvented #digitalexperience #customerexperience #innovation #travel #travelindustry

[Professor Mark Maslin 👋 𝕏 @ProfMarkMaslin]

More than 400 weather stations around the world beat their all-time highest temperature records in 2021, according to a climatologist who has been compiling weather records for over 30 years.

#ClimateCrisis
#ClimateChange

https://t.co/dXSmFXqu4n

[Ursula Silling - do things differently @xxlsolutions]

It is the people who make the difference. Thank you to #SBB Swiss #train staff for proactive support beyond what’s in the play book. You made my day during my 10 hours ride today! And the #digital ticket even for international #travel #CustomerExperience #loyalty #wowEffect #rail

[branchspace @branchspace]

Our team is excited to help transform #aviation and #travel #airlines #airport #rail #innovation #digital #technology #thinkfuture #aviationfest

[branchspace @branchspace]

The whole Branchspace team is excited to announce the successful launch of our #Triplake platform with @AirMalta #innovation #digital #retail #airline #Makta #avuationfest #technology #thinkfuture https://t.co/rpFDQM3zgh

[The New Yorker @NewYorker]

A cartoon by Matt Reuter. #NewYorkerCartoons

[branchspace @branchspace]

How will travel look different?
Augmented reality will bring another level of information and expertise. A wave of #travel subscription products with customisation capabilities will elevate the travel experience.
@kaufer, #tripadvisor
#WebSummit2021 #customerexperience

[branchspace @branchspace]

#Websummit2021 #Travel
@OurmieresChris, CEO @tapairportugal, mentioned the importance of #tech to manage documents and identifications in the #checkin and of an end-to-end #customerexperience. “It is being a really difficult time, but we are more prepared”.

Are you prepared?

[Ursula Silling - do things differently @xxlsolutions]

Agreement that rebuilding the industry is a question of survival now. The #NDC journey seems to finally accelerate. But new offer - order management roadmap 2030??@AmadeusITGroup @Sabre_Corp @AccelyaGroup panel discussion @IATA #iataddrs #distribution #digital