Yali Mak | DCENT

Blockchain Engineering Manager @ DCENT wallet. Building Permission-less systems. 🪝Blockchain Strategy and Research | DeFi Analyst🛠️ $XRP $HBAR $XDC $BTC

[Yali Mak | DCENT @YaliMakDC]

@TheReal_Collins I’m really sorry you’re dealing with this. when did you notice the transaction? Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@Mihaiaf92 What version do you see ?

[Yali Mak | DCENT @YaliMakDC]

@SF1987746300 Hi! Please manually revoke all transactions immediately to place them on temporary hold and eligible for immediate refund. Do you have a ticket number with us already ?

[Yali Mak | DCENT @YaliMakDC]

@SF1987746300 If you are using the DCENT App Wallet with biometric authentication, please confirm the version you’re currently on? and rekey immediately. Do not initiate any transactions until it is complete.

[Yali Mak | DCENT @YaliMakDC]

@Mihaiaf92 Please manually revoke all transactions to place them on temporary hold and eligible for immediate refund.

[Yali Mak | DCENT @YaliMakDC]

@Mihaiaf92 I’m really sorry you’re dealing with this. To better understand what happened, when did you notice the transaction? Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@oneway_999 앱을 열고 → 설정 → 정보로 이동해 주세요. 현재 앱 버전을 확인할 수 있습니다. 어떤 버전이 표시되나요?

[Yali Mak | DCENT @YaliMakDC]

@oneway_999 do not initiate any transactions until rekey is completed.

Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@oneway_999 I’m really sorry you’re dealing with this. do not initiate any transactions until completed. To better understand what happened, when did you notice the transaction? Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@calldebi59 When did this happen Debi? Please send me a message.

[Yali Mak | DCENT @YaliMakDC]

@calldebi59 Hi Debi, Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@KellyGoolsby I tried messaging you, but your DMs are closed. Really sorry you had to deal with that. Send me a message.

[Yali Mak | DCENT @YaliMakDC]

@KellyGoolsby Please send me a direct message with a screenshot so I can follow up.

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 still waiting for the ticket number so I can follow up. Please send me a direct message here.

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 I tried messaging you, but your DMs are closed. Shoot me a message with the ticket ID so I can follow up 😊

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Please do not paste the ticket number on here for security reasons-- kindly share the ticket number via message 😊

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Hi Clayton! Have you taken any actions yet ? and Do you have a ticket number ?

[Yali Mak | DCENT @YaliMakDC]

@AlchemistMode Apologies for this unusual situation regarding your device issue. Did this error start right after updating the D’CENT app or device firmware?

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Please manually revoke all transactions to place them on temporary hold and eligible for immediate refund. Are you using the biometric or app wallet ?