yamini

Architect

[yamini @yaminis]

Later I found out that I’m not the only person who suffered because of @BroomeesI, the stories are endless.
@sharktankindia should also be checking if the brands they back up actually live up to the said commitments or just use their name to hype up their brand value.

[yamini @yaminis]

@BroomeesI This brand is an absolute scam and cannot be trusted especially for an emergency situation as they disappear on you.
All this when they requested us to give them a chance after messing it up for the first time!

[yamini @yaminis]

@BroomeesI Been 5 days, they told us on a Friday the new help has been arranged. Texted us a regret next morning that the help won’t be available and very conveniently ignoring calls again in the name of weekend.

[yamini @yaminis]

@BroomeesI When the help didn’t take their calls they told us that “because you insisted on getting a replacement” now we’re in process of arranging a new one for you and hence you are not eligible for a refund. As a fact check, I NEVER HAD ANY SUCH CONVERSATION WITH THEM.

[yamini @yaminis]

@BroomeesI They first told us that as a policy they talk to the existing help and send her back to us again so that we don’t exhaust our “one-time” option of replacement (nowhere mentioned in T&C).

[yamini @yaminis]

After all the chaos she took unannounced leaves and could not be contacted. Upon reaching out to @BroomeesI team who claims to provide an instant replacement in case of dissatisfaction, the pattern repeated of ignoring most calls and asking for 15 mins/half an hour to get back.

[yamini @yaminis]

@BroomeesI she told us she only has experience of a cook and not an all rounder help and hence we had to keep doing tasks along with her the whole day. She would refuse to cook the way we would tell her to and “argued” that she would only cook the way she knows.

[yamini @yaminis]

Endless calls to team @BroomeesI , most of which the team kept ignoring, or asking us to give them 15 mins/ half an hour to check, they finally sent someone who worked for us for hardly 3 weeks with challenges everyday.

[yamini @yaminis]

I reached out to @BroomeesI for an all rounder help a month back. They charged a membership fee of 6000/- which is valid for 3 months. The help was supposed to reach us a week later but did not turn up for 5 straight days!

[yamini @yaminis]

After onboarding, they would not entertain any grievances and would twist their terms and conditions just to chicken out of the situation. There is no credibility or accountability of the services provided by @BroomeesI

[yamini @yaminis]

This is for calling out @BroomeesI who claim to be backed by @sharktankindia and providing trusted experienced helps.
It’s nothing but a bogus fluff which is highly mismanaged and not recommended for anyone who’s in a dire need of some help at home.

[yamini @yaminis]

@AmazonHelp @amazonIN In the entire information provided Shibi, have you provided the mail id where I can mail the issue or access your prestigious helpline service??

[yamini @yaminis]

@amazonIN @amazon where to seek help if return order is picked up but not recorded by the agent?? Cuz now the order is no where and so is the refund!
Your customer service is rude enough to not take any ownership after endless calls since a month!

[yamini @yaminis]

@AmazonHelp @amazonIN As informed to you on the calls too, I don’t receive any mails/msgs post the calls. I have repeatedly raised this because I can’t give my feedback on the call/chat.
How do you address this??

[yamini @yaminis]

@AmazonHelp @amazonIN It’s been more than a month tracking down this order and asking your team for help. Every time they get to the root cause and respond “we can’t help you in this regard”
This is when we are your prime members since years now.
Where is the customer service???

[yamini @yaminis]

@AmazonHelp Okay @amazonIN, the link you have provided has the same resolutions that “we can’t help you”!
Where is the customer’s fault if your pickup process is a failure and your team is snapping “we won’t offer any additional insight on this subject”
Is this a joke to your team???

[yamini @yaminis]

@AmazonHelp No, it was too late by the time I checked for your response.
Can you re share the link now?

[yamini @yaminis]

@AmazonHelp Can you please share the link again?

[yamini @yaminis]

@AmazonHelp The link did take me to the customer support chat box but there was no response from the executive even after I pinged.