Yanesh Tyagi

Helping software developers and SaaS providers solve their customer's problem with modern tech, Gen AI, LLM and solid architectural foundation. Mentoring teams.

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp @amazonIN So, Amazon India twitter account is just a bot posting meaningless links without considering the previous discussions about such links. Well done Amazon or should I say "Bot of Amazon".

@JeffBezos See how your dream of excelling in customer service are being shattered here.

[Yanesh Tyagi @yaneshtyagi]

I'll just keep updating you, @amazonIN. Today, on Jun-5, 2026 its been more than a month and the parcel is still in-transit by amazon. Since you have made it clear that you only respond on social media and have no access to look into the details, I expect nothing from you.

[Yanesh Tyagi @yaneshtyagi]

Google Gemini is behaving in weird way. Looks like some model is doing the UI coding and testing. How many defects can you find here?

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp If you do'nt have access to the account/order/tracking, what kind of help can you provide in private chat? You, at least, should be able to request your back office team to look into the issue and see where your processes failed. If you can't even do that than its meaningless.

[Yanesh Tyagi @yaneshtyagi]

20 days and still waiting for the delivery. @amazonIN

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp With the shipment tracking number provided in the screenshot, you can track the parcel. And then you can figure our what happened to the delivery. I am surprised that I need to teach you this. That should be the part of your training curriculum. Or is this again a bot's reply?

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp No you don't. If you understand the concern, then let me know what have you done about it since last two weeks?

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp @amazonIN This has already been shared via private message.

Had your team checked the case history, you would have known that. This is exactly the issue - scripted replies, no ownership, and no real review.

Amazon India’s support standards have clearly fallen. Deeply disappointing.

[Yanesh Tyagi @yaneshtyagi]

I understand why banks want Gen-Z to be trapped in the EMI and debt loop. That's how they make money.

But parents, teachers and mentors should guide these kids to avoid the trap.

Image taken from a news letter of a bank.

[Yanesh Tyagi @yaneshtyagi]

Its going to be fun to see how may days, months or years will you take to deliver the shipment. @amazon @amazonIN @JeffBezos

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp Visiting that link did not answer that when you ship used items for new item orders, how do you tally your inventory at the warehouse? Looks like your system is intentionally designed to cheat customers like me. @JeffBezos

[Yanesh Tyagi @yaneshtyagi]

Ordered 2x Wosta coffee mugs – Amazon Fulfilled, new. One came properly in company packaging. Other arrived used, no company packaging, only Amazon box. Clear quality control failure. Replacement requested but inconvenient. Order ref: 405-7995079-5449148. @amazonIN @AmazonHelp

[Yanesh Tyagi @yaneshtyagi]

@AmazonHelp Whoever replied to my post missed to read "Replacement requested but inconvenient." in my post. I guess it may be a Human amazon worker because AI will not make that mistake. Either training issue or too much work pressure.

[Yanesh Tyagi @yaneshtyagi]

AI cannot magically resolve years of accumulated technical debt in code, design and architecture. On the contrary, it often exposes those underlying inconsistencies and amplifies them in its outputs. To avoid this, we must apply rigorous critical thinking.

[Yanesh Tyagi @yaneshtyagi]

@KotakBankLtd would you please stop sending nonsense notifications like below? Banking is a serious thing and I expect only meaningful and serious messages from you. It's not a teenager's joke. CC: @udaykotak

[Yanesh Tyagi @yaneshtyagi]

Wondering what is so unusual in logging in after clearing browser data!

[Yanesh Tyagi @yaneshtyagi]

Finally I muster the courage to clear chrome data. All thanks to the google search in latest chrome version that became unresponsive so frequently that the pain of cleaning chrome data actually felt like a pain killer.

[Yanesh Tyagi @yaneshtyagi]

It cannot be just a coincidence: from Australia to India to Europe to USA - the weather is cloudy / raining. I mean how come the entire world - both hemispheres - got clouds at the same time?