what's AI NOT GOOD at? and will never be...
P.S. I write every post by hand with care. So there might be grammar mistakes. But at least it's not AI Slop...
When working at @Meta, I have seen several teams make decisions based on the metrics of user retention, clicks per surface area (heatmaps), scroll speeds, and so on...
When AI came into the picture, the app's metrics became RECURSIVELY SELF IMPROVING because now you have a very tight FEEDBACK LOOP that can trigger agents to continuously optimize the app until it reaches the most optimal state of these metrics.
BUT did the experience become RECURSIVELY SELF IMPROVING?
On paper, this is the dream of any company. BUT... IT SUCKED...
why?
You cannot connect fully with user emotions through numbers. "Why" is stronger than "What"...
"Why did the user not click that button?" rather than "What percent of users didn't click that button?"
"Why did the user start the onboarding but never finish it?" instead of "What % of users finished onboarding?"
once you start asking "Why", you are obsessed with the customer, and you'll make the right decisions for the customers.
2 days ago, I sat down for 7 hours straight watching and deeply understanding how our users use @MitosisLabs! Not purely basing it off of "p95" and other half-baked metrics. I asked our users questions and they were more than happy to share their emotions about using the product with us!
THAT'S CUSTOMER OBSESSION...
You cannot quantify TRUST, CARE, HESITATION, and several other feelings the user goes through, and one thing AI lacks is EMPATHY!
we are obsessed with giving the best user experience to our customers.
If you have used @MitosisLabs in the past few days, I invite you to share your emotions in the comments section.
If you are new to the @MitosisLabs family and yet to experience it, I will give you a special access link for a free trial. Just comment below and I'll DM you :)