@AmazonHelp Thank you, Mostafa. I appreciate your efforts. However, I don��t have any more time to spend on a process that is not addressing my original request. I consider this matter closed from my side. Thank you
@AmazonHelp@AmazonKSA@amazon
I have been an Amazon customer since 2009, and throughout those years I always believed Amazon set the standard for customer service. Unfortunately, since the beginning of 2026, I have experienced the worst customer service I have ever received from Amazon.
My orders have been repeatedly cancelled, promotional coupons have been lost because of cancelled orders, my complaints have gone unresolved, I have been transferred between multiple customer service agents without any effective solution, and my refund has still not been returned after more than 11 days.
Amazon’s senior management must urgently review what is happening with order processing and customer service in Saudi Arabia. Based on my experience, the local management has completely failed to protect customers’ interests or ensure that customer service operates effectively. The level of oversight appears to be extremely weak, and the quality of service has deteriorated to an unacceptable level.
After more than 17 years as a loyal Amazon customer,
I never imagined I would reach the point of seriously considering closing my account permanently because I have completely lost confidence in the service.
My greatest concern is not my individual case. It is that if feedback like this is repeatedly overlooked or returned to the same local process without independent review, systemic problems may persist. I hope Amazon’s senior leadership will view this as an opportunity to strengthen customer trust rather than as a routine complaint.
I am genuinely disappointed by this response.
My request was never about how to contact customer service. I specifically requested an independent review outside Amazon Saudi Arabia because my complaint concerns the local organization itself.
Instead, I was simply directed back to the same local support channel.
I believe my request deserves a proper review by Amazon’s regional or global Executive Customer Relations team.
@Amazon@AmazonHelp@AmazonKSA
Thank you, Mostafa.
Since my complaint concerns Amazon Saudi Arabia itself, I do not believe it would be appropriate for the same local team to investigate its own actions.
I kindly request that my case be escalated directly to Amazon’s regional or global executive customer relations team for an independent review
@iHerb
The first responsibility of leadership is to proactively solve problems — and the very first step in solving is listening. Ignoring customers never solves anything; it only fuels frustration and escalates issues. Believing otherwise is the height of poor management.
اللَّهُمَّ ارحم والدي واجدادي وجداتي ومن سبقهم ومن له حق علي و اغفر لهم و انظر اليهم بعين لطفك و كرمك يا أرحم الراحمين
اللَّهُمَّ اغْفِرْ لَهم وَارْحمْهم وَعَافِهِم وَاعفُ عَنهم
اللَّهُمَّ أنزلهم منازل الصدّيقين والشّهداء والصّالحين، اللَّهُمَّ اغفِر لجميع موتى المسلمين.
#دعاء
لكل شيء "ثمن"..
لا تعني أن:
لكل شيء "قيمة"!
لا تحزن..
إن كان الذين حولك
لا يعرفون «قيمتك» ومقامك!
وتذكر أن يوسف عليه السلام
وهو من الأنبياء المصطفين:
﴿شروه بثمنٍ بخسٍ دراهم معدودة﴾
#لا_ريب_فيه#تدبر
رحم الله الإنسان والأستاذ والدكتور والسفير والوزير
#أسامه_شبكشي
اللهم أنزل عليه رحماتك ومغفرتك وعفوك
وأجعل ما أصابه كفارة له وانزله الفردوس الأعلى من الجنة يارب
والهم أهله وذويه الصبر والسلوان.
ولا حول ولا قوة الا بالله العلي العظيم وإنا لله وإنا إليه راجعون