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The best fix is not arithmetic. A score of 1 answered by a person the same day beats the next survey round. With nobody on the other end, people learn the survey changes nothing and stop answering. Calculator, 20 questions and 3 templates: https://t.co/UkSzlbDBBy

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A satisfaction survey can hit the meeting deck as 82% and the spreadsheet as 71%, off the same answers. Nobody lied. Only 71% is CSAT, the share of people who rated you at the top of the scale, and that gap is the first of five ways the number goes wrong.

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The mistake no sample size fixes is a survey that follows only the tickets that ended well. The customer who gave up mid-chat never rates anything, and the score climbs on its own. Send it to everyone you served, on the same channel and inside the same window.

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7 survey questions that quietly ruin your data (each with the fix). These look harmless, ship in real surveys every day, and produce answers you can't interpret:

https://t.co/11ghnUGIk8

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The full guide, with 30 ready-to-copy questions by use case and the table to choose between 5, 7, or 10 points: https://t.co/f8puMBDxKQ

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Two items in the same Likert survey. Mean score of 3.65 in one, 3.15 in the other. They look like the same story, but one shows positive consensus and the other shows an audience split into two extremes. How to analyze Likert data without falling for it, in 5 steps:

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For the chart: horizontal stacked bars, or diverging bars with the neutral at the center. Pie charts with 5 categories per item become unreadable fast.