@thisgirlgrows@ABTAtravel@ATOLprotected@OntheBeachUK Well a change of resort is not a significant change so no refund allowed so we go or lose loads of money- no time to fight it now! so Came home from work at 6pm, have had to check in, buy luggage Source parking, scramble for euros - now panic packing ๐คฃ
This is STILL not resolved! We are awaiting a call - we have spent around 9 hours on hold this week !! this is ridiculous- we do not know if we are flying in less than 24 hours or not!!!!
It clearly states this on the booking!
Please get someone to call as a matter of urgency!
@OntheBeachUK still awaiting a reply to any of the messages Iโve sent on insta, booking page, Twitter, Facebook or via direct email. Have lodged a formal complaint with @ABTAtravel 4 days until flight now. Tried to contact via phone AGAIN all day yesterday- absolutely disgraceful
@ProducerSte I wouldnโt mind if they just told me it was cancelled, infact Iโd book a new holiday probably in August and stop messaging them. I donโt k so why they ignore there messages, apart from they donโt want to cancel, but the hotel ainโt gonna open so they will have to cancel ๐โน๏ธ๐ฌ
I have replied, straight away, please can you get in touch - the hotel is closed and Iโve got a week before I fly with two kids, I have sent so many messages attempts to get in touch/ Iโve used the booking section with no reply. I really donโt know where to go from here!
@OntheBeachUK please could you reply to my numerous messages. I absolutely understand youโre busy, I really do, but I have been messaging for weeks - I leave on Saturday and I have no hotel - if you canโt answer my message please can you tell me where I stand @BBCWatchdog
I have replied, straight away, please can you get in touch - the hotel is closed and Iโve got a week before I fly with two kids, I have sent so many messages attempts to get in touch/ Iโve used the booking section with no reply. I really donโt know where to go from here!
Hi, please could someone get in touch- less than a week now until I fly- I know people going to the same hotel who have been cancelled but ours is still going, I work all week, I really need some help. Thanks
@OntheBeachUK@ABTAtravel itโs me again, no response to any tweets, DMs Instagram messages, requests on my booking site, emails. 5 days until I travel, you have all the details you need-I have two kids who I cannot take thousands of miles knowing I donโt have a hotel. Please help
@OntheBeachUK I can see you are answering messages at the minute, could you please have a look at my message and respond too please. It would be much appreciated
Hi, please could someone get in touch- less than a week now until I fly- I know people going to the same hotel who have been cancelled but ours is still going, I work all week, I really need some help. Thanks
@OntheBeachUK I can see you are answering messages at the minute, could you please have a look at my message and respond too please. It would be much appreciated