Yenny Otero

User Experience @ SapientRazorfish yennymarissa(at)gmail. Some people see things as they are and say why, I dream things that never were and say why not?

[Yenny Otero @yennyo]

Terrible customer experience - Ryanair.

What about cancelling flights giving SOME information?

It should be possible to be low cost and not be a nightmare, right?

#nightmareairline

[Yenny Otero @yennyo]

What a fantastic way to discover books, you don't judge the book by the cover but you have to buy it because of the review and small sample 😁

[Yenny Otero @yennyo]

So much fun to share my love for Lean Service Design with the lovely crew of @clearleft. Thanks @andybudd for the invite!! https://t.co/xrGricoFOn

[Clearleft @clearleft]

What a treat to have the excellent @yennyo lead a brown bag and share her take on Lean #ServiceDesign at Clearleft HQ today. Thank you Yenny!

[Yenny Otero @yennyo]

Did you know that the https://t.co/VgY5ui4VGl has two music lists for setting the right mood ? https://t.co/RhZD8QGK9m

[Yenny Otero @yennyo]

@WorldStoresUK after getting twice the wrong sofa, who to contact? 50 mins is too long for a call center to answer, and I called 4 times :o!

[Yenny Otero @yennyo]

IKEA Malaga gives sitting service to plan your kitchen, in Oslo there are barely chairs because people do it at home

[Yenny Otero @yennyo]

Vacations are fantastic because you get time to find and read these little pieces of human history ❤️
https://t.co/EcXRqjQaev

[Yenny Otero @yennyo]

Experience design often ignores the crucial factor of fun.
#funismemorable #finallyunderstoodinstructions
https://t.co/VzzcMSZUXy

[Yenny Otero @yennyo]

"Later" meaning 10 mins or a year? And if I need this right NOW?
Errors should always indicate what to do next, and waiting is not an option

[Yenny Otero @yennyo]

Service Design books still go under the "Digital and Web Design" shelf.

[Yenny Otero @yennyo]

Service Design books still go under the "Digital and Web Design" shelf.

[Yenny Otero @yennyo]

Brunch in Oslo is best when the restaurant has a sense of humor 😁 #brexit

[Yenny Otero @yennyo]

Mental note: to never buy anything liquid in a packaging bigger than 100ml... :(
#lostmyfavoritehandcream #airportsecurity

[Yenny Otero @yennyo]

@estebanm I wonder if it has to do with being the closest to a meal (cold tomato soup) and people still hungry and no bakeries around...

[Yenny Otero @yennyo]

Do we have APIs already to implement this as an app? It could get really fun! https://t.co/qrqNCjiphJ

[Fast Company @FastCompany]

You can now open your Samsung phone with your face https://t.co/qH14TRRZ37

[Yenny Otero @yennyo]

@patrick_h_lauke ha ha ha, i knew I was missing something...

[Yenny Otero @yennyo]

Normally people would not drink 🍅 juice, but in a plane it feels like a natural choice... Why?

[Yenny Otero @yennyo]

Fun to try some of the messenger chatbots, excelent tone of voice work on this one! https://t.co/CBrU9zi6Zv

[Yenny Otero @yennyo]

I always believed that interaction design and usability alone are overrated. Finally strategic and emotional design are taking the stage! 🎉 https://t.co/TE1yTUlLh0

[Yenny Otero @yennyo]

Just had to leave my toothpaste because it does not fit in the small plastic bag ... other passengers should feel safer now #nonsense