#NPS measures customer satisfaction, but what about customer emotions? Our latest webinar reveals the importance of emotion analysis in optimising decision ready insights for business success. 😍https://t.co/CGEul8r5wB
#emotion#analysis#digital
Phew! That's a wrap folks! Our esteemed leader @MartinWoolley1 is now closing on what has been a truly fantastic day. Inspiring, amusing, motivating.... A massive thank you to all our phenomenal speakers and to our brilliant audience. See you next year! #whatspossible19
"Are we at the point of peak data where we’ve got to the point that we focus on analytics and data for data’s sake rather than understanding what motivates customers at the different points of the customer journey?" - @ymobrien chats data at #whatspossible19