Daiwik Connections

[Daiwik Connections @yummyyardcafe]

@zomatocare 8 hrs is long enough time to check the issue this small or may be the lethargy as always has kicked in at the wrong time..?? OR May be the intention to slide the issue under the carpet once again.. @zomato @deepigoyal

[Daiwik Connections @yummyyardcafe]

@zomato @zomatocare @deepigoyal Your services are tanking fast. How much worse can you possibly get? You are looting the restaurants, customer and even your own delivery partners. I took an ad campaign worth Rs 1400/-. Even after that in 2 weeks I only got order worth Rs 900/-

[Daiwik Connections @yummyyardcafe]

I have already been charged with another 500Rs for the upcoming week as well which means after spending approximately Rs 2000/- I have only got order worth Rs 900/-. Sharing the screenshot of the last 2 weeks payouts for your reference..

[Daiwik Connections @yummyyardcafe]

@CareMagicpin what is wrong with you guys. How can you go back and change the agreement details as per your own convenience? Not adhering to the contract details is called as CHEATING. #restaurantpartner #magicpin

[Daiwik Connections @yummyyardcafe]

@zomatocare Restaurant Id: 20881331

[Daiwik Connections @yummyyardcafe]

For orders sold worth Rs 1420/ on @zomato-. Restaurants get a payout of just Rs 62/-. What the hell does Zomato think about its restaurant partners...? Feels like we are doing charity by trying to sell food on zomato. @deepigoyal @AnilSinghvi_ #zomatosucks #cheaterexposed

[Daiwik Connections @yummyyardcafe]

@grok Thanks for your understanding. But yes this is the harsh reality of online food ordering. People are getting trapped in this scam and this is why they end up paying 2-3 times the actual food cost. @zomatocare

[Daiwik Connections @yummyyardcafe]

Look, how much is zomato looting the restaurant partners. Do you think any restaurant can survive this way? Mine is a new restaurant and I had opted for promotional package from Zomato. Despite that I got only 3 orders from zomato in last week worth Rs800/-

[Daiwik Connections @yummyyardcafe]

@deepigoyal Work culture has deteoriated big time at Zomato. No responsibility, no accountability whatsoever. By looting the customers & restaurants, I am worried how much more can they survive. People gradually will understand the online food delivery scam. #cheaterexposed

[Daiwik Connections @yummyyardcafe]

@deepigoyal @zomatocare @AnilSinghvi_ #cheaterexposed #Zomato #zomatoissue

[Daiwik Connections @yummyyardcafe]

But can u guys believe my net payout from Zomato is only Rs 73/-. Which amounts to just 9% of the total food cost. They have deducted remaining amount on the name of commission & AD promotions. I am attaching screenshot for your reference.. @deepigoyal @zomatocare @AnilSinghvi_

[Daiwik Connections @yummyyardcafe]

@zomatocare 8 days gone, and Zomato is still sleeping on the issue raised. Customer care people don't have any knowledge about the processes. They just keep repeating generic responses. Nobody is bothered to look into the issue in detail. Highly disappointing services @deepigoyal #swiggy

[Daiwik Connections @yummyyardcafe]

@deepigoyal @zomato @zomatocare I have recently onboarded my cloud kitchen on Zomato. Till date I have managed to serve 35 orders and have got ratings from 11 customers.
5*Rating- 6
4*Rating- 2
1*Rating- 3
Despite all this my overall average rating is reflecting as 2.9.

[Daiwik Connections @yummyyardcafe]

@zomatocare 5 more days have passed, and I am still waiting to get a call from your support team. Do you guys even have proper processes in place to atleast address the raised queries?

@zomatocare @deepigoyal Fyi

[Daiwik Connections @yummyyardcafe]

Highly irresponsible and insensitive behavior towards customer complaints @zomatocare @zomato @deepigoyal
No wonder swiggy is doing better than Zomato..!!

[Daiwik Connections @yummyyardcafe]

@zomatocare Still no resolution on this..

@deepigoyal, Team is taking it too casually. For them, This might be a complaint from one of the restaurant partners, but this is the only restaurant I have. Please get this addressed on priority.

[Daiwik Connections @yummyyardcafe]

This cloud kitchen is the only means of earning for me at the moment, and because of this flawed rating calculation, my business is getting impacted very badly. I request you to please look into this very, very urgently.🙏🙏 @deepigoyal @zomato @zomatocare #pleasehelp

[Daiwik Connections @yummyyardcafe]

With the ratings we have received from the customers, there is no way our overall ratings can be at 2.9 levels. I spoke to multiple customer care executives, but no one has been able to address the issue here. @deepigoyal @zomato @zomatocare