@AmericanAir flying PDX-LAX today with my dog (11 lbs, kennel 8x11x11) and supervisor won’t let me check in bc my dog touched the sides of kennel while turning around inside his kennel…?! She says she can’t give me refund (first class ticket) also bc I didn’t read rules. I did.
Nowhere does it say dog can’t touch sides of kennel. I fly all the time with @Delta and @AlaskaAir with zero problems. Also she said (as I was recording her when it became nonsense) it’s illegal to record in public? She’s wrong, again. I want my money back and apologies from her