@pc_optimum potentially missing the redemption event, and a chance for getting the kids Xmas presents. I wasn’t notified about the account being frozen, and getting a lot of conflicting info from the agents. Super frustrating and disappointing.
@pc_optimum so disappointing to be told that my account is frozen when trying to redeem points for the redemption event. Myself and another customer in store experiencing the same thing and now being told it can take 2-10 days to rectify the situation.
@pc_optimum after saving for 1 whole year. I just got informed my account is frozen and cannot redeem my points. Right before the bonus event. Please tell me this is not a coincidence.
@CruiseNorwegian How often do you lose luggage? Please never use their valet service to have them bring your luggage to the shuttle. It will likely disappear, and then they will offer 100 euros and pat themselves on their back.