zapacard

Stop letting the cranks run your business! Get feedback from ALL your customers and spend time on things that make an actual difference.

[zapacard @zapacard]

Scary, but a necessary read...
"57% said that it was not easy to return purchases, while the same amount of retailers described the returns process as "very easy."

https://t.co/qVF2RqtKUO

#customerexperience

[zapacard @zapacard]

"Unhappy customers seldom take the time to fill out comment cards."

One of the memorable insights in this article.

https://t.co/M6DSDs1Xcy

#Zapacard

[zapacard @zapacard]

I wrote this some time ago and it still gets people thinking. Customer feedback from a minority of your customers is bad. Either get it from everyone or ignore it.

https://t.co/7kfDMXLnIh

#customerfeedback #uksme #smes #bizstrategy

[zapacard @zapacard]

This is a major step on Facebook's attempts to merge Messenger, Instagram and WhatsApp. Something that will increase the importance of monitoring those apps to businesses.

https://t.co/la3WVfHTeY

[zapacard @zapacard]

A well designed loyalty program can give any business the edge needed to keep competitors at bay. Even a business as personal and dependent on trust as minding someone's pet.

https://t.co/t58plWZK8I

#loyaltyprogram #businessstrategy #customers

[zapacard @zapacard]

This is one of the lessons I saw in action when I visited a kids playground. And it applies to your business too.

https://t.co/WaAkUF4fmT

#sme #customerretention #smallbusiness #smallbizuk

[zapacard @zapacard]

Facebook has started the process of merging messaging on FB, Instagram (and then comes WhatsApp).
What's your process for managing all these communication channels?

https://t.co/D1eRrKWj5j

[zapacard @zapacard]

Small data is so valuable that these terminals with just 4 responses are worth millions to big businesses.
See how and how you can do the same in this article.

https://t.co/G6qKbPazOK

#sme #indiebiz #smallbiz #smes #customerfeedback #Zapacard

[zapacard @zapacard]

Retailers think they're giving customers what they want. 'Not quite,' say many customers

https://t.co/qVF2RqtKUO #customerexperience

[zapacard @zapacard]

Biz Tips: Customer Feedback is a Gift Your Business Can’t Live Without

Worth a read...

https://t.co/M6DSDs1Xcy

#customerfeedback

[zapacard @zapacard]

We think of data as being a flood. But for most businesses the trickle of Small Data, if used properly, is more powerful.

https://t.co/E831oWvjkE

#uksmallbiz #smeuk #hospitalitybiz #spabusiness #BigData #Zapacard #SmallBusiness

[zapacard @zapacard]

@ADG_IQ Thanks for the shout-out. I've been a bit quiet lately but hope to get back into the swing of things again!

[zapacard @zapacard]

The majority of feedback that businesses get are from professional cranks like this. While it's hard to decide to ignore feedback the fact is that unless you get it from all your customers it's uselesss.

I explain in this article.

https://t.co/7kfDMXLnIh

#customerfeedback

[zapacard @zapacard]

I wrote this a while back but it still stands. You need to spend more time on the "Meh" customers.

https://t.co/1ARjt3VM0G

#Zapacard #customerfeedback

[zapacard @zapacard]

Using A Loyalty Programme To Improve Customer Retention For Pet Minders

https://t.co/t58plWZK8I

#LoyaltyProgram #Zapacard #CustomerRetention

[zapacard @zapacard]

How would you like to receive a report like this every month? One that tells you just how your customers feel about your business.
Learn how we produce it for each of our clients...

https://t.co/3JG2dg6nZ1

#smeuk #uksme #ukbiz #uksmallbiz #smallbusinessuk
#smallbiz #Zapacard

[zapacard @zapacard]

Zapacard is designed to help businesses get customer insight that will help them maintain standards. I explain why and how I chose the system I did in this post.

https://t.co/fm4Ue73mtr

#smallbusinesowner #restaurantowner #uksme #smallbizuk

[zapacard @zapacard]

There's more to reducing no-shows than just making the cancellation process easy. But focusing on this can significantly reduce the no-show rate.

I discuss this in this post.
https://t.co/ROwe6Ubpsd

#smeuk #uksmallbiz #restaurantbiz #customerexperience #Zapacard

[zapacard @zapacard]

What A Children's Playground Can Tell Us About Loyalty and Retention Programmes.

Your might be surprised how many apply to your business.

https://t.co/WaAkUF4fmT

#SMEsupporthour #bizowner #bizgrowth

[zapacard @zapacard]

31% of the time customers switch because of prices. 34% because of service.
Do you know if (or how many) of your customers fall into each category?

Tracking this is critical for your business. https://t.co/ZDJ2zQREsM makes it simple.

#customeretention #customerfeedback