Mitä sinun asiakkaillesi kuuluu tänään - entä huomenna? - Asiakasymmärrystä voidaan luoda automatisoidusti ilman toistuvaa ja rutiininomaista kyselynlaatimista. Lue blogistamme mitä tämä käytännössä tarkoittaa. #asiakaskokemus#laatu#tietojohtaminen
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Best Survey Practices: 8 Tips for Customer Experience surveys - Customer experience surveys are a great way to learn about customer needs and opinions. Here are our 8 tips for Customer Experience surveys.
#customerexperience#survey
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Best Survey Practices: The Ultimate Survey - See Tips from a Pro - A survey questionnaire has a great impact on the quality of responses received. In this article, we explore a few key themes related to survey design.
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Voimaa viikkoon! -videosarja - Suositun videosarjan puhujana CEO Jaakko Alasaarela Zeffiltä. Tilaa blogi ja saat myös uudet videot aina, kun ne ilmestyvät.
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Menestystä työhösi! -videosarja - Suositun videosarjan puhujana CEO Jaakko Alasaarela Zeffiltä. Tilaa blogi ja saat myös uudet videot aina, kun ne ilmestyvät.
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Ready surveys - Our survey templates are based on best practices. Save hours of your time in creating surveys by starting with ready survey template.s
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Näillä ohjeilla menestyt varmasti - Zeffin uusi ohjevideo - Jaakko Alasaarela Zeffiltä kertoo käytännönläheisesti, miten luot kyselyjä, jotka auttavat sinua menestymään. Pidä asiakkaat ja henkilöstö tyytyväisinä!
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Best survey practices: How to keep the respondent engaged - Keeping the respondents engaged is critical to getting useful feedback. This blog discusses the factors that make a good question set.
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Best survey practices: Characteristics of an outstanding survey - The ABC of an outstanding Survey. The goal is to have a high response rate! Put yourself in the shoes of the respondent. What is the best way to reach you?
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Best survey practices: Choosing the right question type - It's important to choose the right type of questions in order to make it easily accessible and appealing to respondents. Check our recommendations!
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Is Net Promoter Score or NPS an accurate customer experience metric? - There are numerous different metrics and methods available for measuring customer experience. One of the most talked about is NPS, net promoter score.
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What constitutes first-class customer service - Here are a few tips for turning tough customer service situations into positive experiences.
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Millä on merkitystä -workshop asukaskyselyiden rakentamisesta - Osallistu 4.11. klo 9 workshopiin kuntapäättäjille ja -kehittäjille. Teetkö työssäsi kyselyjä tai selvityksiä asukkaille? Maksuton webinaari 4.11. klo 9.00
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Why does a good leader crave knowledge? - Company's professionals have a great deal of tacit knowledge that is essential for business, yet kind of hidden. This knowledge is pivotal in development.
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Customers are always right - how to listen to them more closely - What is the best way to collect unbiased feedback at point of sales and how should the collected data be utilized? Here are our suggestions. Have a look!
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How to refine your view on NPS and choose the Right Development Goals - NPS, Net Promoter Score, is one of the most common customer feedback metrics. Merely monitoring NPS typically is not enough. See our recommendations!
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Don't settle for one-way surveys - what is interactivity in surveys? - Survey best practices: Interactivity. Surveys don't have to be one-way forms. Make a conventional survey interactive by varying the thank-you page.
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Best survey practices: Use Background info to get valuable insights - Best survey practices: 5 main ways that leading organizations use background information. Anonymous or identified respondents - enrich data to drive value.
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